Anastasya Cermak
Avondale
Summary
Results-driven professional with a proven track record in coordinating daily operations and providing exceptional customer service. Known for time management and collaborative skills, contributing to improved processes and positive client engagement.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Business Operations Associate
TD2 Oncology
Scottsdale
06.2024 - Current
- Provided ongoing support for operational teams to ensure efficient workflow processes.
- Coordinated daily operations to ensure smooth workflow across departments.
- Recommended suggestions and improvements based on data analysis.
- Gathered and analyzed large amounts of data for project research.
- Communicated with clients regarding project updates.
- Provided technical guidance on system use, troubleshooting issues, and software upgrades.
Barista
Matador Coffee Co
Flagstaff
08.2023 - 05.2024
- Delivered exceptional customer service by promptly addressing inquiries and enhancing customer experience.
- Managed high-volume customer interactions during morning shifts to sustain operational flow. Managed customers daily with efficient, levelheaded customer service.
- Prepared espresso beverages and specialty coffees to customer specifications.
- Educated customers on coffee products and brewing methods effectively.
- Ensured cleanliness and organization of coffee preparation area to support efficient service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated coffee brewing equipment and ensured proper functionality.
- Handled cash transactions accurately and processed payments efficiently.
- Collaborated with team members to create a positive work environment.
Hostess, Expo, Server
Fat Olives Restaurant
Flagstaff
08.2021 - 05.2023
- Greeted and seated guests efficiently at Fat Olives Restaurant.
- Managed reservation system to optimize seating arrangements and reduce guest wait times.
- Maintained cleanliness of the host area and dining room environment.
- Assisted in training new host staff on procedures and customer service standards.
- Engaged with customers to build rapport and elevate their dining experience.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Coordinated with servers to deliver timely service and enhance guest satisfaction.
- Collaborated with kitchen staff to manage food allergies and special requests effectively.
- Provided exceptional service to a high volume of daily customers.
Education
Bachelor of Science - Biology
Northern Arizona University
Flagstaff, AZ05-2024
Skills
- Data analysis
- Client communication
- Customer service
- Team collaboration
- Time management
- Workflow optimization
- Multitasking
- Self-motivation
- Ability to create blood microslides
- Professionalism
- Quality assurance
Certification
- Certified Phlebotomy Technician (CPT)
Timeline
Business Operations Associate
TD2 Oncology
06.2024 - Current
Barista
Matador Coffee Co
08.2023 - 05.2024
Hostess, Expo, Server
Fat Olives Restaurant
08.2021 - 05.2023
Bachelor of Science - Biology
Northern Arizona University