Andrea (Andi) Cahill
Fountain Hills
Summary
Dedicated crew member, server, and bartender, skilled in multitasking and organization, delivering exceptional customer service in fast-paced environments. Committed to enhancing guest experiences through efficiency and adaptability.
Overview
31
31
years of professional experience
Work History
Crew Member-Server-Bartender-Snack Bar Attendant
Desert Belle Cruises
Mesa, AZ
08.2020 - 02.2026
- Delivered exceptional customer service in fast-paced environment while assisting guests during cruises, ensuring satisfaction and loyalty.
- Operated point-of-sale systems accurately, handled transactions and processed ticket sales/orders efficiently.
- Coordinated loading and unloading of passengers, managing smooth embarkation and disembarkation processes.
- Monitored inventory levels of supplies and equipment, coordinating timely restocking to support operational needs.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Served snacks/food and beverages promptly to patrons with focused attention to customer needs
- Crafted and served a menu of cocktails, wines, and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Participated in regular staff meetings to discuss operational improvements, fostering a collaborative work environment that encouraged growth and development among team members.
- Trained new crew members on operational procedures and customer service standards for consistent performance.
Dance Instructor
Tempe Parks & Recreation
Tempe, AZ
09.2015 - 01.2019
- Developed, implemented and instructed engaging dance curriculum for children ages 3-12.
Country Line Dance Instructor
Arizona Body Dance
Tempe, AZ
01.2010 - 01.2015
- Facilitated line dance classes to enhance learning experiences for men and women in retirement age.
Human Resources Benefits Specialist
PCS / Caremark
Scottsdale, AZ
01.1995 - 12.2002
- Administered employee benefits programs, ensuring compliance with regulations and company policies for a Pharmaceutical Benefit Management company.
Education
Bachelor of Arts - Communications
Bridgewater State University
Bridgewater, MA05.1992
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member-Server-Bartender-Snack Bar Attendant
Desert Belle Cruises
08.2020 - 02.2026
Dance Instructor
Tempe Parks & Recreation
09.2015 - 01.2019
Country Line Dance Instructor
Arizona Body Dance
01.2010 - 01.2015
Human Resources Benefits Specialist
PCS / Caremark
01.1995 - 12.2002
Bachelor of Arts - Communications
Bridgewater State University