Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Andréa Kennon

Phoenix

Summary

Dynamic professional with proven success in property management and tenant satisfaction at Asset Living. Strong leadership and problem-solving skills utilized to coordinate community events and enhance occupancy rates. Proficient in data processing and CRM, consistently delivering results while managing high workloads and ensuring timely communication.

Overview

15
15
years of professional experience

Work History

Assistant Community Manager

Asset Living
Phoenix
06.2024 - Current
  • Supported leasing processes by conducting property tours and processing applications.
  • Provided administrative support to the Community Manager on as needed.
  • Coordinated events for residents of the community.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Compiled reports on website traffic, conversions, and other metrics.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Provided monthly/Weekly reports such as (Accuals, AME, Blue Owner Report on community metrics and progress towards goals.

Case Manager Lead

Horne
09.2021 - Current
  • Managed a team of 10 plus case managers working for a government service program processing 14,000 applications a week with a million-dollar weekly program deliverable.
  • Cross-checked daily reports provided by case managers in order to identify growth opportunities with one-on-one weekly coaching sessions.
  • Obtain knowledge of program requirement needs, and eligibility criteria to assist the team with; identifying irregularities, processing rent relief program application, updating applicants with the status of their application.
  • Recorded all communications in designated program systems of record.
  • Evaluated a case manager disposition to help de-escalate a situation involving dissatisfied applicant.
  • Process denials and appeals.

Administration Assistant

Cedars Sinai Medical Center
Los Angeles
05.2015 - 06.2020
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Built and maintained excellent patient relations through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.

Property Manager

Public Storage
Los Angeles
01.2013 - 05.2015
  • Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
  • Counted cash drawer and made bank deposits.
  • Processed accurate credit, debit, check and cash sales transactions for more than 20 customers a day.
  • Trained and motivated leasing staff during bi-monthly training.
  • Developed and executed plan to achieve and maintain 85% or better rate of occupancy.

Sales Associate

Macy’s
Culver City
04.2010 - 02.2013
  • Processed accurate credit, debit, check and cash sales transactions for more than 25 plus customers a day.
  • Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations, and specific product promotions by providing key benefits.
  • Provide exceptional services and pleasant shopping experiences to retail customers.

Education

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
12.2020

Skills

  • Accounting familiarity
  • Basic accounting
  • CRM
  • Account management
  • Data processing
  • Spreadsheet managing
  • Scheduling
  • Filing
  • Calendar management
  • Typing speed (45 WPM)
  • Office supply ordering
  • Multi-line phone proficiency
  • Leadership skills
  • Problem-solving
  • Prioritizing heavy workloads

References

Available upon request.

Accomplishments

  • Tributes Nominee

Timeline

Assistant Community Manager

Asset Living
06.2024 - Current

Case Manager Lead

Horne
09.2021 - Current

Administration Assistant

Cedars Sinai Medical Center
05.2015 - 06.2020

Property Manager

Public Storage
01.2013 - 05.2015

Sales Associate

Macy’s
04.2010 - 02.2013

Bachelor of Science - Sociology

Arizona State University

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