Summary
Overview
Work History
Education
Skills
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Additional Information
Timeline
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Andre McCray

Phoenix

Summary

Consistently exceeding monthly collection targets, I successfully recovered over $1 million in client debt for four consecutive months, demonstrating exceptional negotiation and recovery skills. Additionally, I was recognized for nine straight months of perfect client satisfaction scores, reflecting a strong commitment to delivering outstanding service and results.

Overview

11
11
years of professional experience

Work History

Manger for Advanced Client Solutions Specialist

Bank of America
06.2024 - Current
  • Handle complex financial inquiries from clients, including credit card, checking, and savings account support
  • Identify client needs and recommend appropriate financial solutions or services
  • Navigate multiple systems while maintaining strong customer service and professionalism
  • Assist in fraud resolution, disputes, and financial education to build long-term client trust
  • Led team meetings to discuss operational strategies and client service improvements.
  • Trained new staff on banking procedures and customer service best practices.

Client Care Solutions Representative

Bank of America
12.2019 - 06.2024
  • Provided world-class support for clients with account maintenance, general inquiries, and transaction concerns
  • Demonstrated empathy, active listening, and problem-solving to address customer needs efficiently
  • Maintained strict compliance with banking policies and data security practices
  • Frequently recognized for achieving top customer satisfaction ratings and productivity metrics

Late Stage Collector manager

Santander Consumer USA Inc
04.2019 - 12.2019
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Managed customer accounts to ensure timely payments and resolve discrepancies.
  • Developed payment plans tailored to individual client needs and circumstances.
  • Trained new staff on collection procedures and best practices.

Collector

Ditech Financial LLC
07.2017 - 03.2019
  • Managed high-volume accounts receivable collections, ensuring timely payments and reduced aging balances.
  • Developed and implemented collection strategies, improving customer engagement and overall recovery rates.
  • Mentored junior collectors on best practices, fostering a collaborative team environment.

Branch Supervisor

TCF Bank
02.2014 - 05.2017
  • Supervised daily branch operations, ensuring compliance with policies and regulations.
  • Collaborated with upper management on strategic planning to align branch goals with organizational objectives.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.

Education

Diploma -

Stanley High School

Skills

  • Credit Union Operations
  • Customer Service Excellence
  • Financial Solutions
  • Call Center Management
  • Problem Solving & Conflict Resolution

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Additional Information

  • 10+ years in customer service and banking support
  • Comfortable in high-volume, fast-paced environments
  • Strong team player and independent worker
  • Reliable, adaptable, and eager to learn and grow

Timeline

Manger for Advanced Client Solutions Specialist

Bank of America
06.2024 - Current

Client Care Solutions Representative

Bank of America
12.2019 - 06.2024

Late Stage Collector manager

Santander Consumer USA Inc
04.2019 - 12.2019

Collector

Ditech Financial LLC
07.2017 - 03.2019

Branch Supervisor

TCF Bank
02.2014 - 05.2017

Diploma -

Stanley High School

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Andre McCray