Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andre Osborn

Gilbert

Summary

District Manager with extensive experience at Wendy’s, generating over $14.5M in annual sales and enhancing gross margins by 6%. Skilled in P&L management and staff development, promoting excellence and community involvement. Notable for mentoring future leaders and executing effective retention strategies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul>

Wendy’s (Arizona Restaurant Co. LLC)
Phoenix
07.2020 - Current
  • Directed 5 locations generating $14.5M+ in annual sales.
  • Delivered highest company metrics, with measurable gains over previous years:
  • Top 2 highest grossing stores ($4.3M and $3.8M)
  • Gross margin: 48.7%, a 6% improvement over prior year
  • Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year
  • Oversaw recruiting, development, and coaching for 30+ managers and team leaders.
  • Implemented district-wide retention strategy, reducing turnover significantly.
  • Ensured all units passed federal/state audits and maintained 100% compliance.
  • Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.
  • Partnered with local schools to provide food during sporting events and teacher appreciation days.
  • Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.
  • Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.
  • Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.

<ul><li>Managed 4 locations with $10.8M annual sales and led 2 store openings (projected $4M each).</li><li>Promoted 3 units to franchise/corporate training store status.</li><li>Owned P&L accountability, food/labor cost, and brand execution.</li><li>Developed and implemented budgets, optimized staffing models to reduce labor cost variance, and led a successful local marketing initiative partnering with high school athletics programs and community hospitals to drive traffic and brand engagement.</li><li>Led weekly 1:1 coaching sessions with GMs/AGMs focused on KPI and development plans.</li></ul>

Whataburger (Hot Burgers LLC)
Phoenix
01.2016 - 06.2020
  • Managed 4 locations with $10.8M annual sales and led 2 store openings (projected $4M each).
  • Promoted 3 units to franchise/corporate training store status.
  • Owned P&L accountability, food/labor cost, and brand execution.
  • Developed and implemented budgets, optimized staffing models to reduce labor cost variance, and led a successful local marketing initiative partnering with high school athletics programs and community hospitals to drive traffic and brand engagement.
  • Led weekly 1:1 coaching sessions with GMs/AGMs focused on KPI and development plans.

<ul><li>Oversaw 6 stores with total area sales exceeding $21M/year.</li><li>Coached and evaluated leadership on compliance, food/labor cost, and profitability.</li><li>Conducted operational audits; ensured food safety and training certifications.</li><li>Built bench strength through internal promotions and development programs.</li><li>Directed recruiting, onboarding, and succession planning.</li></ul>

Lone Star Steakhouse
Livonia
04.2011 - 08.2015
  • Oversaw 6 stores with total area sales exceeding $21M/year.
  • Coached and evaluated leadership on compliance, food/labor cost, and profitability.
  • Conducted operational audits; ensured food safety and training certifications.
  • Built bench strength through internal promotions and development programs.
  • Directed recruiting, onboarding, and succession planning.

Education

Associate of Science - Business Management & Operations

Atlanta, GA
Atlanta, GA
01.1993

Skills

  • Retention & Culture Building
  • Franchise & Brand Standards
  • Training and Coaching
  • Operational Excellence
  • Community Engagement & Local Marketing
  • Retention & Culture Building
  • Franchise & Brand Standards
  • Training and Coaching
  • Operational Excellence
  • Community Engagement & Local Marketing

Certification

  • ServSafe Certified (District-wide certification management, renewed 2024)
  • Certified Food Protection Manager (valid through 2026)
  • Compliance Expert: NSF, EcoSure, Local Health Code Standards
  • HR Compliance & Labor Law Training (Completed 2022)

Timeline

<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul>

Wendy’s (Arizona Restaurant Co. LLC)
07.2020 - Current

<ul><li>Managed 4 locations with $10.8M annual sales and led 2 store openings (projected $4M each).</li><li>Promoted 3 units to franchise/corporate training store status.</li><li>Owned P&L accountability, food/labor cost, and brand execution.</li><li>Developed and implemented budgets, optimized staffing models to reduce labor cost variance, and led a successful local marketing initiative partnering with high school athletics programs and community hospitals to drive traffic and brand engagement.</li><li>Led weekly 1:1 coaching sessions with GMs/AGMs focused on KPI and development plans.</li></ul>

Whataburger (Hot Burgers LLC)
01.2016 - 06.2020

<ul><li>Oversaw 6 stores with total area sales exceeding $21M/year.</li><li>Coached and evaluated leadership on compliance, food/labor cost, and profitability.</li><li>Conducted operational audits; ensured food safety and training certifications.</li><li>Built bench strength through internal promotions and development programs.</li><li>Directed recruiting, onboarding, and succession planning.</li></ul>

Lone Star Steakhouse
04.2011 - 08.2015

Associate of Science - Business Management & Operations

Atlanta, GA

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