ANDRE RICHIE

Case Management & Client support

Managed case management and coordination for individuals with complex medical, behavioral, and social conditions. Provided comprehensive services across the continuum of care, including short-term, long-term, and unstable health conditions, to improve clients' quality of life and achieve cost-effective outcomes. Guided clients through applying for financial assistance programs (e.g., SSI, TANF), ensuring proper documentation and support to secure vital resources.

Client Assessment & Action Planning

Coordinated semiannual psychosocial assessments for a caseload of 100+ clients, spanning from young adults to elderly. Conducted thorough evaluations—including medical, psychological, social, and financial factors—to assess case complexity. Developed and implemented tailored care plans in collaboration with clients, addressing their specific needs and coordinating necessary services across healthcare and community resources.

Collaboration & Compliance

Collaborated with multidisciplinary teams—including healthcare providers, social workers, legal professionals, and housing authorities—to ensure comprehensive service delivery and facilitate client referrals to appropriate resources. Maintained strict confidentiality and ensured accurate data entry into the system, supporting service tracking, reporting, and adherence to privacy regulations.

Patient Care & Support
Provided comprehensive care to individuals with addiction and mental health disorders in a safe, supportive environment. Led group therapy sessions for 12 youth patients, encouraging open discussion and mutual support. Assessed client progress, documenting behaviors and treatment outcomes to ensure effective interventions.

Collaboration & Treatment Planning
Participated in weekly multidisciplinary meetings with therapists, counselors, and medical staff to develop and implement personalized treatment plans. Delivered education on daily living skills (hygiene, nutrition, recreation), supporting patient rehabilitation and life skills development.

Documentation & Crisis Management
Maintained accurate, confidential records in compliance with HIPAA standards, documenting patient behaviors and progress. Responded to crises by providing immediate support and coordinating with the treatment team to ensure patient safety and well-being.