Andrea Castro
PHOENIX
Summary
Reliable and organized professional with a strong background in customer service, retail, and logistics, now gaining hands-on administrative experience as a Front Desk Receptionist. Skilled in managing high-volume communication, scheduling, record keeping, and supporting daily office operations in fast-paced environments. Known for attention to detail, strong time management, and a proactive problem-solving mindset. Bilingual and eager to contribute to a dynamic office setting.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Front Desk Receptionist
Gila Medical Clinics
Tempe
05.2025 - Current
- Greet visitors and direct patients to appropriate departments
- Answer multi-line phone calls and respond to emails professionally
- Schedule appointments and manage provider calendars
- Check patients in and out while verifying information
- Process payments and assist with basic billing tasks
- Maintain records, update files, and ensure accurate documentation
- Keep reception area organized and welcoming
Warehouse Associate
Amazon
Goodyear
11.2024 - 03.2025
- Operated material handling equipment to move products efficiently.
- Sorted and organized inventory for easy access and retrieval.
- Assisted team members in loading and unloading shipments.
- Followed safety protocols to ensure a secure working environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
Customer service
Boot Barn
Glendale
09.2023 - 10.2024
- Provided friendly customer service to all shoppers.
- Handled POS transactions and supported daily store operations
- Stayed organized while managing multiple responsibilities
- Collaborated with team members to ensure smooth workflow
Education
La Joya Community High School
Avondale, AZAesthetician - Aesthetic
West Mec
Peoria, AZ 07.2022 - 05.2023
Skills
- Office organization
- Time management
- Effective communication
- Team collaboration
- Initiative-taking
- Phone etiquette
- Confidentiality handling
- Scheduling
- Basic accounting
- Document management
- Email correspondence
- Inventory control
- Customer service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Gila Medical Clinics
05.2025 - Current
Warehouse Associate
Amazon
11.2024 - 03.2025
Customer service
Boot Barn
09.2023 - 10.2024
Aesthetician - Aesthetic
West Mec
07.2022 - 05.2023
La Joya Community High School