Andrea Cruz Dorame
Sierra Vista
Summary
Dynamic professional with extensive experience at Cochise College, excelling in administrative support and event management. Proven ability to enhance office efficiency and elevate guest satisfaction through strong communication and multitasking skills. Proficient in Microsoft applications, adept at managing schedules, and fostering collaborative relationships to drive successful outcomes.
Overview
4
4
years of professional experience
Work History
Welcome Receptionist
Cochise College
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Collaborated with marketing teams to create promotional materials and strategies for tours
- Distributed marketing materials such as flyers and brochures
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns
- Displayed strong public speaking and communication skills to facilitate high quality guest tours
Office Assistant
Cochise College
08.2021 - 07.2022
- Provided front desk coverage for UA Douglas- initial point of contact at reception.
- Kept office clean, neat, and properly sanitized for student and staff health and office efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed appointment scheduling for team members, including initial set up, reminders, and follow ups.
Education
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ05-2025
Associate of Arts - Psychology
Cochise College
Douglas, AZ05-2021
High School Diploma -
Douglas High School
Douglas, AZ05-2019
Skills
- Filing and date archiving
- Administrative support
- Collaborative leadership
- Multi-line phone proficiency
- Social Media Knowledge
- Event setup and breakdown
- Ability to follow protocol and directions
- Strong written an oral communication skills
- Ability to handle and meet multiple deadlines
- Proficient with Excel and other Microsoft applications
- Calendar management
- Venue selection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Welcome Receptionist
Cochise College
07.2022 - Current
Office Assistant
Cochise College
08.2021 - 07.2022
Bachelor of Science - Psychology
University of Arizona
Associate of Arts - Psychology
Cochise College
High School Diploma -
Douglas High School
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