Andrea Cuen
Yuma
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Receptionist
Ashley HomeStores
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled, coordinated and confirmed appointments and deliveries
Onsite Specialist
Elwood Staffing
06.2022 - 04.2023
- Maintained accurate documentation of work completed, allowing for efficient follow-up support when needed.
- Interacted and collaborated with cross-functional teams to determine user requirements.
- Delivered exceptional customer service through prompt response times and effective communication.
- Ensured a smooth transition during employee turnover periods by managing recruitment processes, conducting interviews, and overseeing onboarding procedures.
- Processed payroll information for employees on a regular basis.
Customer Service Representative
Convey Health Solutions
09.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Records Clerk
Grifols
12.2019 - 02.2020
- Processed patient information for admissions and discharges, ensuring data accuracy.
- Operated database management systems to organize and retrieve patient records efficiently.
- Maintained confidentiality of patient records by adhering to privacy regulations.
- Used electronic health records (EHR) software to maintain accurate patient information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Records Clerk
Harvest Preparatory School
08.2017 - 02.2018
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
Education
High School Diploma -
San Luis High School
San Luis, AZ05-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Clerical support
- Typing speed
- Front desk operations
- Sales transactions
- Cash drawer balancing
- Transaction processing
- Deposit preparation
- Bank deposit preparation
- Processing payments
- Problem-solving abilities
- Bilingual
- Multitasking
Timeline
Receptionist
Ashley HomeStores
10.2024 - Current
Onsite Specialist
Elwood Staffing
06.2022 - 04.2023
Customer Service Representative
Convey Health Solutions
09.2021 - 04.2022
Medical Records Clerk
Grifols
12.2019 - 02.2020
Records Clerk
Harvest Preparatory School
08.2017 - 02.2018
High School Diploma -
San Luis High School
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