Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Andrea Dorsett

Flagstaff

Summary

Banking professional with a proven track record at previous institutions, excelling in exceptional customer service, cash handling, and account maintenance. Skilled in identifying cross-selling opportunities and achieving sales targets, I foster strong client relationships while ensuring compliance with banking regulations. Highly organized and a certified Notary Public, I thrive in collaborative environments.

Overview

8
8
years of professional experience

Work History

Branch Relationship Banker

National Bank of Arizona
Flagstaff
12.2024 - Current

• Identified opportunities to cross-sell banking products and services to existing clients
• Developed and maintained strong relationships with clients
• Collaborated with internal teams such as wealth management, mortgage lending, and business banking to deliver integrated solutions for clients
• Achieved monthly sales targets by proactively identifying new business opportunities within the assigned client base
• Assisted clients with account opening, closing, and maintenance processes while ensuring adherence to bank policies and procedures
• Conducted regular reviews of client accounts to ensure compliance with regulatory requirements and identify potential risks or issues
• Participated in community events or networking activities to build brand awareness and generate referrals for new business prospects
• Matching affluent clients and businesses to financial products based on their individual needs

CLIENT RELATIONSHIP CONSULTANT 3

US BANK
09.2022 - Current
  • Training in loans and mortgages
  • Client follow-ups and relationship building
  • Handling large volumes of cash
  • Account Management
  • Effectively collaborates with other departments/team members to resolve client issues quickly
  • Achieving/exceeding positional and branch goals
  • Operations for branch

UNIVERSAL BANKER

BBVA/PNC BANK
07.2021 - 11.2021
  • Training in loans and mortgages
  • Client follow-ups and relationship building
  • Handling large volumes of cash
  • Account Management
  • Effectively collaborates with other departments/team members to resolve client issues quickly
  • Assistant Manager duties
  • Vault Custodian

SENIOR RELATIONSHIP ASSOCIATE

SUNWEST BANK
08.2017 - 07.2021
  • Matching affluent clients and businesses to financial products based on their individual needs
  • Help train and onboard new tellers
  • Deep understanding of banking-relation risks and regulations
  • Client follow-ups and relationship building
  • Handling large volumes of cash
  • Account Management
  • Effectively collaborates with other departments/team members to resolve client issues quickly

Education

HIGH SCHOOL DIPLOMA -

NORTHLAND PREPARATORY ACADEMY
01.2010

Skills

  • Exceptional customer service
  • Basic knowledge of MS Word
  • Basic knowledge of Excel
  • Cash Handling
  • Knowledge of banking regulations
  • Extremely organized
  • Notary Public

References

  • Sean Dougherty, Branch Manager, US Bank, (480) 218-0736
  • Gabi Wiykovics, CRC 4, US Bank, (480) 218-0736

References

References available upon request.

Timeline

Branch Relationship Banker

National Bank of Arizona
12.2024 - Current

CLIENT RELATIONSHIP CONSULTANT 3

US BANK
09.2022 - Current

UNIVERSAL BANKER

BBVA/PNC BANK
07.2021 - 11.2021

SENIOR RELATIONSHIP ASSOCIATE

SUNWEST BANK
08.2017 - 07.2021

HIGH SCHOOL DIPLOMA -

NORTHLAND PREPARATORY ACADEMY
Andrea Dorsett