Andrea Gongora
Flagstaff
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Drury Inn & Suites
Flagstaff, AZ
04.2022 - Current
- Oversaw daily hotel operations ensuring exceptional guest experiences and satisfaction.
- Managed team performance through training, coaching, and mentoring staff to enhance service quality.
- Developed and implemented operational strategies improving efficiency and reducing costs across departments.
- Improved guest feedback scores by introducing new service protocols and addressing customer concerns promptly.
Guest Service Supervisor
Drury Inn & Suites
Flagstaff, AZ
08.2021 - 04.2022
- Supervised guest service staff, ensuring adherence to hotel standards and excellence in customer interactions.
- Trained new team members on service protocols and operational procedures, fostering a collaborative work environment.
- Resolved guest complaints promptly, improving satisfaction ratings through effective conflict management strategies.
Guest Service Agent
Drury Inn & Suites
Flagstaff, AZ
03.2021 - 08.2021
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes, ensuring accuracy and efficiency in guest transactions.
- Collaborated with housekeeping to maintain high standards of cleanliness and room readiness.
Assistant General Manager
Hampton Inn and Suites
Flagstaff, AZ
05.2019 - 03.2021
- Assists the General Manager in leading the team in the development and implementation of property-wide strategies.
- Assist team supervisors with constructive coaching and counseling. Ensuring the employees in understanding the guest’s ever-changing needs and expectations, and how to exceed them.
Front Desk Supervisor
Hampton Inn and Suites
Flagstaff, AZ
10.2018 - 05.2019
- Ensuring my front desk team have the current knowledge of hotel products, services, pricing, and special promotional offers, and daily VIP and special events.
- Monitor the appearance, standards, and performance of team members with an emphasis on training, customer services skills, and teamwork.
Third Key Sales Associate
Visionworks
Flagstaff, AZ
01.2016 - 10.2018
- Led team in achieving sales targets through effective product demonstration and customer engagement.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Associate in Science (A.S) - Physical Therapy
Coconino Community College
05-2016
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Teamwork and collaboration
Certification
- CPR / Baby CPR Certifications
- Food Handlers Permit
Timeline
Assistant General Manager
Drury Inn & Suites
04.2022 - Current
Guest Service Supervisor
Drury Inn & Suites
08.2021 - 04.2022
Guest Service Agent
Drury Inn & Suites
03.2021 - 08.2021
Assistant General Manager
Hampton Inn and Suites
05.2019 - 03.2021
Front Desk Supervisor
Hampton Inn and Suites
10.2018 - 05.2019
Third Key Sales Associate
Visionworks
01.2016 - 10.2018
Associate in Science (A.S) - Physical Therapy
Coconino Community College