Andrea Jones
Hilton/Homewood Suites/Hampton Inn
Tempe
7
years of professional experience
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability.
Work History
Leasing Consultant
3 Years 2 Months- Respond to residents concerns, questions,emergencies, and time-sensitive situations with professionalism and sound judgement.
- Manage multiple priorities while ensuring timely completion of administrative and operational responsibilities.
- Assist with financial and leasing activities while maintaining attention to detail and company standards.
- Manage scheduling for property tours, optimizing time allocation for staff and prospective tenants.
- Facilitated staff collaboration through guidance and support.
- Managing phone calls, emails, and mail.
- Upkeep on office supplies and inventory.
- Processed tenant applications and lease agreements, ensuring compliance with company policies and regulations.
- Monitored delinquency, processed rent payments, and followed collection procedures to support revenue performance.
- Managed lease renewals, move-ins, and move-outs, ensuring accurate documentation and timely execution.
- Assisted with budgeting, invoice review, and expense tracking to maintain operational accountability.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Coordinated community events to promote resident engagement.
Sales Administration Manager
3 Years 6 Months- Coordinated group and transient bookings to enhance overall profitability.
- Initiated and followed up on leads, fostering potential client relationships.
- Ensure that Catering, Food & Beverage, and Meeting Room rental BEO’s are followed & guests expectations are exceeded.
- Ensure that Catering, Food & Beverage, and Meeting Room rental BEO’s are followed & guests' expectations are exceeded.
- Coordinated reports for members of each department.
- Conducted on-site property showings for prospective clients.
- Sending out all communications with external and internal groups and communications between sales and properties.
Front Desk Agent
7 Months- Greets guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Routinely book guest reservations that are requested either by phone or from within the hotel; process cancellations,revisions, and information updates on changes.
- Communicated outstanding guest requests and issues to management for timely resolution and follow-up.
- Responded to guest complaints and implemented service recovery gestures to enhance guest satisfaction.
- Communicated promptly with other departments to ensure smooth operations.
- Promptly communicate with other departments.
Customer Service Representative
1 Year- Supported customers by resolving moderate to complex inquiries regarding financial products and services via phone, enhancing customer satisfaction.
- Answered inquiries and resolved problems, delivering best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Demonstrated empathy while assisting customers with their inquiries.
- Express empathy when helping customers address their needs.
- Navigated multiple computer systems to research customer needs and provide tailored solutions.
- Communicate effectively and accurately within Quality Standards.
Sales Associate
1 Year 4 Months- Drove sales by engaging customers and educating them on products.
- Welcomed customers to foster loyalty and enhance their shopping experience.
- Responded to customer inquiries by providing accurate information and assistance.
- Provided exceptional customer service by assisting in product selection.
- Operate computer/cash register to accept payments from customers.
Sales Associate
5 Months- Drive sales through engagement and probing customers to educate on products.
- Provide outstanding customer service by helping select products.
- Greet and receive customers in a welcoming manner to retain loyal customers.
- Respond and solve customer questions.
- Monitor store inventory and stock shelves to meet the customer’s needs.
Education
High School Diploma
Skills
Sales Experience
File management
CRM software
Phone and email etiquette
Property management
Microsoft Office
Hospitality Experience
Customer service
Powerpoint
Office Management
Administrative Experience
Fair housing regulations
Lease agreements
Leasing and sales
Unit inspection
Property inspections
Timeline
Leasing Consultant
Weidner Apartment Homes
08.2023 - CurrentRead More
Sales Administration Manager
Hilton/Homewood Suites/Hampton Inn
04.2023 - CurrentRead More
Front Desk Agent
Residence Inn / Courtyard by Marriott
08.2022 - 03.2023Read More
Customer Service Representative
Wells Fargo
08.2021 - 08.2022Read More
Sales Associate
Aldos
08.2020 - 01.2021Read More
Sales Associate
Kohl's
04.2020 - 08.2021Read More
Philip O' Berry Academy Of Tech
High School Diploma
Read More