Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Lawrence

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Summary

Proactive manager with a proven track record at Torry Hospitality, LLC, Elevating customer satisfaction by delivering exceptional service experiences.

Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.

Overview

6
6
years of professional experience

Work History

Manager

Torry Hospitality, LLC.
06.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.

Housekeeper

Under Canvas, LLC.
03.2022 - 06.2022
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Manager

Tailwind Properties, LLC.
04.2021 - 02.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Housekeeper

Tailwind Properties, LLC.
04.2020 - 04.2021
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Housekeeper

Torry Hospitality, LLC.
11.2019 - 04.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Spa Attendant

Amangiri
02.2019 - 10.2019
  • Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.

Education

Licensed Practical Nursing - Nursing

Summit Career College
Colton, CA
07-2005

Massage Therapist - Therapeutic Massage

Southern California School of Massage
Palm Springs
08-1988

Skills

  • Safety procedures
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing
  • Positive attitude
  • Multitasking
  • Problem-solving

Timeline

Manager

Torry Hospitality, LLC.
06.2022 - Current

Housekeeper

Under Canvas, LLC.
03.2022 - 06.2022

Manager

Tailwind Properties, LLC.
04.2021 - 02.2022

Housekeeper

Tailwind Properties, LLC.
04.2020 - 04.2021

Housekeeper

Torry Hospitality, LLC.
11.2019 - 04.2021

Spa Attendant

Amangiri
02.2019 - 10.2019

Licensed Practical Nursing - Nursing

Summit Career College

Massage Therapist - Therapeutic Massage

Southern California School of Massage

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Andrea Lawrence