Andrea Leon
Dunkin’ Donuts
Maricopa
5
years of professional experience
1
Certification
Enthusiastic and dedicated professional with proven customer service and communication skills from cashier roles. Seeking transition into teaching, leveraging strong interpersonal abilities and solid educational background to create engaging and supportive learning environments. Proficient in English and Spanish, eager to apply passion for education and commitment to student success in a dynamic teaching role.
Work History
Crew Member
2 Years 9 Months- Developed strong customer service skills by interacting with and assisting customers daily.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked efficiently as part of a team to ensure smooth operations and a positive customer experience.
- Demonstrated excellent time management by efficiently handling multiple tasks during peak hours.
- Managed cash transactions accurately and responsibly.
- Gained more experience in food preparation and maintaining cleanliness standards.
- Thrived in a fast-paced environment, handling pressure and high-volume customer traffic with ease.
Production Worker
3 Months- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Followed safety procedures and guidelines to maintain safe working environments.
Cashier
4 Months- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
1 Year- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Maintained energy and enthusiasm in fast-paced environment.
- Calculated totals, processed payments and issued receipts.
Education
High School Diploma
Associate of Arts - Secondary Education
Skills
Effective interpersonal communication
Effective team collaboration
Strong background in customer support
Responsive to changing circumstances
Strong attention to detail
Coordinating multiple responsibilities
Certification
- Certified Trainer, Dunkin' Donuts - 2023-2025
- Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Dunkin’ Donuts
06.2022 - 03.2025Read More
Production Worker
Panaz Bread Company
09.2021 - 12.2021Read More
Cashier
Fry’s Marketplace
05.2021 - 09.2021Read More
Crew Member
Raising Cane's Restaurants
11.2019 - 11.2020Read More
Vista Grande High School
High School Diploma
Read More
Mesa Community College
Associate of Arts from Secondary Education
Read More