Andrea Lopez
Tucson
Summary
Bilingual service professional and Internship Coordinator with 10+ years of guest service and administrative roles, supporting safety, and customer care in fast-paced environments. Known for remaining calm under pressure, communicating effectively with diverse populations, and collaborating with team members to ensure positive experiences. Driven by a strong passion for travel and aviation, seeking a Flight Attendant role to culminate extensive customer service and administrative experience into a team-oriented career in the aviation industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Internship Coordinator/ Database Manager
Catalina Foothills High School
07.2021 - Current
- Led internship placements for 30+ students annually by developing 40+ employer partnerships, improving students’ readiness and significantly increasing available career-path opportunities.
- Increased retention by supporting a team-driven environment through coaching, structured goal-setting, and consistent check-ins, leading to doubled year-over-year completion rates.
- Oversaw detailed documentation and administered 1,000+ student records, strengthening compliance with district, program, and Arizona Department of Education (ADE) reporting standards.
- Participated in campus emergency preparedness efforts, including fire and lockdown drills, contributing to safer school operations and consistent adherence to safety procedures.
Server
IHOP
12.2021 - Current
- Delivered efficient service to 100+ guests per shift, enhancing team workflow and reducing table turnover time by 10 minutes.
- Trained new team members on service standard, customer interaction, and table management, improving team readiness and reducing onboarding errors.
- Coordinated 8-12 tables simultaneously, through team-based service, increasing check averages by 15%.
Server
Oregano’s
03.2021 - 08.2021
- Adapted to last-minute changes (allergies, substitutions, seating adjustments), providing flexible solutions that enhanced the guest experience and maintained operation flow.
- Led high-volume sections as the designated Lead Server, supporting teammates, resolving real-time issues, and ensuring efficient service during the busiest periods.
Server
Olive Garden
09.2012 - 03.2020
- Managed large parties and special requests with meticulous attention to detail, ensuring smooth service and increasing customer satisfaction for complex groups.
- Resolved guest concerns and complaints with professionalism and empathy, preventing escalation and preserving a welcoming environment that encouraged return visits.
- Maintained composure and efficient during high-stress rush periods, enabling consistent, high-quality service and supporting team performance when volumed spiked.
Server
IHOP
10.2007 - 05.2012
- Anticipated customer needs by proactively refilling drinks, checking dietary requirements, and monitoring table progress, resulting in fewer guest complaints and more positive dining experience.
- Communicated clearly with staff and guests including bilingual communication, ensuring accurate orders and improving the service experience for diverse customers.
Education
B.A. - Accounting
University of Arizona
Tucson, AZ05-2028
A.A. - Accounting
Pima Community College
Tucson, AZ05-2017
Skills
- Customer Service Excellence
- Professional Communication
- Leadership & Team Coordination
- Data Management & Accuracy
- Attention to Detail
- Organization & Time Management
- Multitasking in High-Pressure Environments
- Microsoft office
Certification
Arizona Fingerprint Clearance Card (Active), Certified Lead Server/Trainer, Certificate of Learning- The Columbia Suicide Severity Rating Scale, Arizona Science Assessment Specific Administration Training
Fluent Languages
English
Spanish
Interests
- Ongoing language learning, demonstrating continuous learning and cultural awareness
- Regular fitness training, supporting physical stamina and endurance
- Travel and cultural exploration, reinforcing adaptability in diverse environments
Timeline
Server
IHOP
12.2021 - Current
Internship Coordinator/ Database Manager
Catalina Foothills High School
07.2021 - Current
Server
Oregano’s
03.2021 - 08.2021
Server
Olive Garden
09.2012 - 03.2020
Server
IHOP
10.2007 - 05.2012
B.A. - Accounting
University of Arizona
A.A. - Accounting
Pima Community College