Andrea Lopez Perez
Tempe
Summary
Dynamic and results-oriented professional with a proven track record at Hot Topic Inc., where I led a team to exceed sales goals through exceptional customer relationship management and efficiency improvement. Skilled in team collaboration and task automation, I excel in fast-paced environments, consistently enhancing operational effectiveness and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Language
Work History
Assistant Part Time Manager
Hot Topic Inc.
04.2021 - Current
- Provided an amazing shopping experience that will encourage customers to return.
- Covered the sales floor and provided leadership support when my Manager gets pulled away
- Opened and closed the store when scheduled
- Worked the register, processed transactions, close out the register and communicated and shortages or overages to Store Manager
- Understood store sales plan, comp sales goals, and key KPIs: UPT and ADT
- Assisted with planogram changes including store map, wall, fixture, & merchandising mix
- Helped keep the stock room organized and the store tidy
- Helped develop and retain a super collaborative, passionate team to run your store alongside you
Crew Member
Krispy Creme
02.2021 - 04.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
Education
No Degree - Psychology
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 05.2001 -
High School Diploma -
Mcclintock High School
1830 E Del Rio Dr, Tempe, AZ 85282 05.2001 -
Skills
Team collaboration
Time tracking
Deadline management
Task automation
Efficiency improvement
Relationship building
Conflict resolution
Training and development
Customer relationship management
Timeline
Assistant Part Time Manager
Hot Topic Inc.
04.2021 - Current
Crew Member
Krispy Creme
02.2021 - 04.2021
No Degree - Psychology
Maricopa Community Colleges, Mesa Community College
05.2001 -
High School Diploma -
Mcclintock High School
05.2001 -
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