Andrea Pena
Cottonwood,AZ
Summary
Dedicated, hardworking Restaurant Manager with ten years of experience in the food industry at Oaxaca Restaurant, excelling in team leadership and customer engagement. Enhanced guest experiences through proactive feedback implementation and optimized labor costs, achieving a more efficient workflow. Recognized for reliable conflict resolution skills and maintaining high standards of service quality.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Oaxaca Restaurant
11.2020 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Hostess/Busser
Oaxaca Restaurant
05.2015 - 10.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Hostess
L'Auberge
11.2015 - 02.2016
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
- Enhanced client retention rates with proactive follow-ups after each visit to ensure ongoing satisfaction with our services.
- Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2015
Skills
- Team Leadership
- Customer engagement
- Proficient in Resolving Complaints
- Efficient Workflow Management
- Collaboration and teamwork
- Stable work history
- Reliable and responsible
Timeline
Restaurant Manager
Oaxaca Restaurant
11.2020 - 12.2024
Hostess
L'Auberge
11.2015 - 02.2016
Hostess/Busser
Oaxaca Restaurant
05.2015 - 10.2020
High School Diploma -
Mingus Union High School
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