Andrea Piscatelli Bateman
Scottsdale
Summary
Driven Floor Supervisor highly effective at managing teams and consistently accomplishing objectives. Knowledgeable about compliance, operation, and improvement techniques. Keeping the General Manager promptly and fully informed of all issues of importance. Taking prompt corrective action where necessary and suggesting alternative action. Bringing 16 years of related industry experience.
Overview
16
16
years of professional experience
Work History
Floor Supervisor-Management
Tommy Bahama Restaurant & Bar
Scottsdale
03.2009 - 06.2025
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Managed cash register operations including deposits, withdrawals, transfers.
- Ensured compliance with safety regulations and company policies.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Maintained a clean, organized, and safe work environment at all times.
- Developed employee training materials and conducted orientation sessions for new hires.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Education
Associate of Applied Science - Heath Care
South University Savannah
GA08-2011
Associate of Applied Science - Health Care Administration
Heald College
CA02-2009
Skills
- Staff supervision
- Cash management
- Customer service
- Workplace safety
- Employee training
- Team collaboration
- Time management
- Inventory management
- Problem solving
- Effective communication
- Sales monitoring
- Team leadership
- Staff coaching
- Customer satisfaction
References
- Adam Gash Tommy Bahama General Manager (480)399-0733
- Nick Hathaway Tommy Bahama Assistant GM (480)316-9063
- Dion Hinojosa Tommy Bahama Manager (602)573-9289
- Eric Lent Cook&Craft GM (602)758-3744
- AL Page Hensley (715)495-5678
Timeline
Floor Supervisor-Management
Tommy Bahama Restaurant & Bar
03.2009 - 06.2025
Associate of Applied Science - Heath Care
South University Savannah
Associate of Applied Science - Health Care Administration
Heald College
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