Andrea Portillo

Demonstrated strong organizational and customer service skills by maintaining a clean, welcoming store environment and ensuring a positive shopping experience. Effectively stocked and arranged merchandise by size and color for visual appeal and accessibility, while managing inventory levels and performing regular inventory control tasks such as counting and restocking. Accurately handled cash transactions, balanced registers, and minimized discrepancies during shift changes. Unloaded, sorted, and stocked merchandise efficiently in alignment with store layout. Maintained professionalism and composure in high-stress situations, resolving customer issues and conflicts promptly and effectively.

Provided excellent customer service by greeting shoppers, assisting with product inquiries, guiding selections, and supporting purchases across all specialty departments, including tech. Maintained a clean, organized store environment to enhance the overall shopping experience. Demonstrated in-depth knowledge of new technology products, helping customers make informed decisions and tracking inventory levels to ensure availability. Assisted customers with returns, exchanges, and loyalty program sign-ups while following company policies and maintaining professionalism. Consistently ensured the sales floor was clean, well-stocked, and welcoming.

Provided fast and efficient table turnover by quickly clearing, cleaning, and resetting tables to reduce wait times and maintain a welcoming dining environment. Maintained high standards of cleanliness throughout the restaurant, completing side work duties and ensuring supplies were consistently stocked for smooth shift operations. Trained new team members in bussing and cleaning procedures, contributing to overall team efficiency. Gracefully handled high-pressure situations and resolved customer concerns with professionalism. In the to-go area, answered phone orders, clearly communicated menu options, and coordinated with kitchen staff to ensure timely, accurate order preparation. Operated the cash register to process cash, debit, and credit transactions for to-go customers.