Andrea Psofemes
Glendale
Summary
Personable customer service professional offering over 16 years of experience resolving account and service concerns for fire protection customers.
Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Great team player comfortable thriving in competitive, fast-paced environments. Knowledgeable and dedicated customer service professional with extensive experience.. Outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Cintas Corporation
07.2007 - Current
- Assisting customers with setting appointments and general fire protection requests
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers in fast-paced environment
- Communicated with vendors regarding order availability, inventory and special orders
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
Millennium High School
Goodyear, AZ05.2001
Skills
- Route dispatch
- Good listening skills
- Administrative support
- Creative problem solving
- Computer and excel proficient
- Quick learner
Timeline
Customer Service Representative
Cintas Corporation
07.2007 - Current
High School Diploma -
Millennium High School
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