ANDREA RAMIREZ
Laveen,AZ
Summary
Motivated, hard-working individual with customer service experience Graduated from a Medical Administrative Assistant program from an accredited institution. Exceptional ability in observing and recording situations analytically and independently. Excellent communication skills both verbal and written. Familiar with electronic health records and various computerized coding programs.
Knowledgeable and dedicated customer service professional with extensive experience in Tivity Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
TEKsystems
01.2025 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate
PROTON SPORTS
01.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Associate
LOWE’S HOME IMPROVEMENT
01.2001 - 01.2003
Education
MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATE -
CARRINGTON COLLEGE – ONLINE CAMPUS
04-2024
Skills
- Medical Terminology
- Electronic Healthcare Records
- Patient Scheduling and Charting
- Insurance Verification and Billing Procedures
- Healthcare Administration and Ethics
- Microsoft Office Suite
- HIPAA Compliant
- Current CPI Certification
- Inbound and outbound calls
- Emailing
- Taking orders and sending them out
- Documentation
- Call center operations
- Silver Sneakers with Tivity Health
Timeline
Customer Service Representative
TEKsystems
01.2025 - Current
Customer Service Associate
PROTON SPORTS
01.2021 - 01.2024
Customer Service Associate
LOWE’S HOME IMPROVEMENT
01.2001 - 01.2003
MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATE -
CARRINGTON COLLEGE – ONLINE CAMPUS