Andrea Roman
Tonopah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
08.2025 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- help consumer filled out application
Dairy
10.2011 - 03.2012
- would feed baby cows formula.
- make the baby formula
- give medication
- kept track of chart
Cashier
04.2011 - 09.2011
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Ombudsman
Phoenix, AZ02-2025
Skills
- Complaint resolution
- Account updating
- Technical support
- Call center experience
- Problem-solving
- Positive and professional
- Customer service
- Documentation
- Active listening
- Member account management
Accomplishments
- Documented and resolved several which led to good results.
- employability skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
08.2025 - Current
Dairy
10.2011 - 03.2012
Cashier
04.2011 - 09.2011
High School Diploma -
Ombudsman
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