Andrea Romero
Phoenix
Summary
Dynamic Project Coordinator with a proven track record at VWConnect, excelling in project management and conflict resolution. Expert in coordinating schedules and enhancing team collaboration, I effectively managed competing demands while ensuring timely deliverables. My strong problem-solving skills and attention to detail fostered a productive work environment, driving project success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Project Coordinator
VWConnect
07.2024 - 07.2025
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Assisted in the management of project documentation and reporting requirements.
- Facilitated communication between cross-functional teams to streamline project processes.
- Supported project planning by organizing meetings and preparing agendas.
- Utilized project management software to track tasks and deadlines efficiently.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Customer Service Representative
I.V.C Lndscaping
05.2014 - 11.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using CRM software to track and prioritize customer issues.
- Trained new staff on company policies, procedures, and customer service standards.
- Collaborated with landscaping teams to ensure timely project completion and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Peer Support Specialists - Peer Support Certification
Just 1 Life Peer Support
Phoenix, AZ12-2025
Certificate - Business Fundamentals
Televerde Foundation
Phoenix, AZ05-2024
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Project management
- Decision-making
- Critical thinking
- Project scheduling
- Customer service
- Strategic planning
- Customer management
- Conflict resolution
- Performance monitoring
- Spreadsheet tracking
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
VWConnect
07.2024 - 07.2025
Customer Service Representative
I.V.C Lndscaping
05.2014 - 11.2018
Peer Support Specialists - Peer Support Certification
Just 1 Life Peer Support
Certificate - Business Fundamentals
Televerde Foundation