Summary
Overview
Work History
Education
Skills
References
Timeline
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Andrea Schwerzmann

Andrea Schwerzmann

Mesa,AZ

Summary

I am an extremely motivated, outgoing, and trustworthy associate with more than 20 years of combined experience in the customer service field. I am looking for a challenging role, ideally with a dynamic and progressive industry leader. I have excellent communication and interpersonal skills and work well with clients, staff, and other professionals in various areas across different job levels. My goal is to contribute to organizational success, and find a career where I can grow, learn, and thrive.

Overview

9
9
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
10.2022 - Current
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Office Manger

Paul Johnson Specialty Food/Glazierhotdog.com
06.2022 - 08.2022
  • Filed paperwork, Answered phones/email, Placed orders for customers and clients, Packaged orders, Made deliveries, Organized warehouse
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Server

99 Restaurant
11.2021 - 03.2022
  • Assist multiple guests with various requests at a time, Kept a log of all guests orders and requests, Assisted other coworkers, while maintaining my own area, Skilled in keeping an accurate handle on money, Professional when handling difficult guests

Furniture and Bedding Sales Expert

Raymour & Flanigan
10.2020 - 09.2021
  • Assist multiple guests at a time with an upbeat and positive attitude, Help guests find the furniture that best suits their lifestyle, body types and budget, Knowledgeable of available products, Skilled in computer programs to process sales and deliveries, Schedule deliveries to fit both the guest’s and the company’s schedules, Manage time between guests and paperwork effectively, Communicate with Management, co-workers, and guests effectively

Furniture and Bedding Sales Expert

Taft Furniture
11.2019 - 09.2021
  • Assist multiple guests at a time with an upbeat and positive attitude, Help guests find the furniture that best suits their lifestyle, body types and budget, Knowledgeable of available products, Skilled in computer programs to process sales and deliveries, Schedule deliveries to fit both the guest’s and the company’s schedules, Manage time between guests and paperwork effectively, Communicate with Management, co-workers, and guests effectively

Beauty Consultant

Target
09.2018 - 11.2019
  • Help guests find their perfect shade of make-up according to their skin tone, sensitivity and style, Assist multiple guests at a time with an upbeat and positive attitude, Organize, clean and stock daily, Assist other departments, Knowledgeable of the products Target sells, Reset and update isles according to company standards, Provide excellent guest service

Cocktail Waitress

Hollywood Charlestown Races and Slots
02.2015 - 08.2018
  • Serve cocktails to casino patrons, Maintain a clean working environment and appearance, Maintain high levels of professionalism, Greet guests and provide a positive experience, Monitor and observe the customer’s needs, Perform all side-work as assigned

Education

High School Diploma -

Buckhannon-Upshur High
Buckhannon, West Virginia

Skills

  • High Energy and Stamina
  • Safe Food Handling
  • Hospitality best practices
  • Upselling and Cross Selling
  • Conflict and Complaint Resolution
  • Workflow Coordination
  • Relationship Building
  • Cash Handling
  • Guest Engagement

References

References Gladly Provided Upon Request

Timeline

Server

Texas Roadhouse Restaurant
10.2022 - Current

Office Manger

Paul Johnson Specialty Food/Glazierhotdog.com
06.2022 - 08.2022

Server

99 Restaurant
11.2021 - 03.2022

Furniture and Bedding Sales Expert

Raymour & Flanigan
10.2020 - 09.2021

Furniture and Bedding Sales Expert

Taft Furniture
11.2019 - 09.2021

Beauty Consultant

Target
09.2018 - 11.2019

Cocktail Waitress

Hollywood Charlestown Races and Slots
02.2015 - 08.2018

High School Diploma -

Buckhannon-Upshur High

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Andrea Schwerzmann