Andrea Starkey
Kingman
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth. Excellent relationship-building, communication.
Overview
17
17
years of professional experience
Work History
Customer Service Sales Representative
Sears and Robuck
Pocatello
06.2010 - 10.2012
- Provided detailed product information to enhance customer decision-making.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction.
- Educated customers on promotional offers and membership benefits.
- Managed inventory levels by restocking shelves and organizing displays.
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Assisted customers with navigating website for product selection purposes.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Built sustainable relationships with customers through open communication.
- Processed orders, forms, applications, and requests.
- Adhered to company policies when dealing with customers.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Operated register, handled cash and processed credit card transactions.
Customer Service Sales Representative
JC Penney Stores
Pocatello
06.2008 - 10.2008
- Provided detailed product information to enhance customer decision-making.
- Assisted customers with product inquiries and service concerns.
- Resolved customer complaints promptly to ensure satisfaction.
- Educated customers on promotional offers and membership benefits.
- Managed inventory levels by restocking shelves and organizing displays.
- Suggested additional products or services that may benefit the customer's needs.
- Provided accurate information about products and services.
- Built sustainable relationships with customers through open communication.
- Adhered to company policies when dealing with customers.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Processed sales transactions efficiently using point-of-sale systems.
- Replenished and arranged items to maintain appearance.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
Owner and Management of Bed and Breakfast
Self-employeed
Warner Springs
04.1996 - 09.2006
- Managed daily operations and ensured efficient business processes.
- Developed marketing strategies to enhance brand visibility and reach customers.
- Built strong relationships with clients to foster loyalty and repeat business.
- Trained and mentored employees to improve team performance and skills.
- Implemented customer feedback systems to enhance service quality and satisfaction.
- Coordinated supply chain logistics to maintain product availability and timely delivery.
- Conducted market research to identify trends and adapt services accordingly.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - Nursing
Antelope Valley College
Lancaster, CASkills
- Product knowledge
- Sales transactions
- Customer education
- Complaint resolution
Accomplishments
- Top in sales and customer service satisfaction
Timeline
Customer Service Sales Representative
Sears and Robuck
06.2010 - 10.2012
Customer Service Sales Representative
JC Penney Stores
06.2008 - 10.2008
Owner and Management of Bed and Breakfast
Self-employeed
04.1996 - 09.2006
Some College (No Degree) - Nursing
Antelope Valley College