ANDREA TREVIZO
Goodyear
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
7
7
years of professional experience
Work History
Front Office Receptionist
Medcure Internal Medicine
Goodyear, AZ
11.2025 - Current
- Optimized patient scheduling for six physicians across three locations.
- Assisted patients with check-in and check-out. Collected copays and verified insurance eligibility.
- Compiled and organized patient medical records to fax out.
- Managed inbound calls, voicemails, and patient rescheduling processes.
Appointment Scheduler
ARIZONA CENTER FOR HAND TO SHOULDER SURGERY
Phoenix, AZ
01.2022 - 09.2024
- Answer up to 60 calls, schedule appointments and document all patient information and interaction in EMR.
- Run verification of benefits for new patients.
- Communicated additions, cancellations, and special requests for appointment schedules to appropriate parties.
- Actively checking emails, text messages, voicemails from patients or outside facilities.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Receptionist
ESTRELLA MOUNTAIN COMMUNITY COLLEGE
Avondale, AZ
06.2020 - 01.2022
- Triaged students/visitors and directed or escorted to appropriate departments and personnel.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Work as floater between student and academic affairs.
Instructional Assistant
WHITE TANKS ALTERNATIVE SCHOOL
Litchfield Park, AZ
03.2019 - 06.2020
- Assist the teacher in all facets of classroom management while providing special education services to students.
- Work with several students who have physical, behavioral, or developmental disabilities.
- Supported safe, organized classroom conducive to productive learning environment.
- Taught lessons and concepts under teacher supervision.
- Worked with students individually and in small groups, reinforcing skills.
Education
Associate In Arts (A.A.) - Psychology
Estrella Mountain Community College
Arizona12.2026
Skills
- Attention to detail
- Customer service
- Time management
- Organization skills
Languages
Spanish Fluent
Timeline
Front Office Receptionist
Medcure Internal Medicine
11.2025 - Current
Appointment Scheduler
ARIZONA CENTER FOR HAND TO SHOULDER SURGERY
01.2022 - 09.2024
Receptionist
ESTRELLA MOUNTAIN COMMUNITY COLLEGE
06.2020 - 01.2022
Instructional Assistant
WHITE TANKS ALTERNATIVE SCHOOL
03.2019 - 06.2020
Associate In Arts (A.A.) - Psychology
Estrella Mountain Community College