Andres Corral
Tempe
Summary
Professional Service expert with significant experience in call center interactions including high volume calls where the the sky is the limit as far the type of call received. Highly proficient in many types of service management software, managing multiple tasks in fast paced environments and eager to learn new skills.
Additionally an experienced technician with solid background in maintaining and repairing complex systems and machinery. Comfortable with troubleshooting and performing diagnostics in electrical, plumbing and HVAC repairs.
Overview
9
9
years of professional experience
Work History
Premier Service Representative
AT&T
07.2023 - Current
- Resolving hardware and software issues, troubleshooting connectivity problems and software installation via phone interactions
- Resolving billing inquiries
- Using AER (Acknowledge, Emphasize, and Reassure) to provide exceptional customer experience and prevent service disconnects
- Focus on promoting our products by asking discovery questions and using WINs (Wants, Interests, and Needs)
- Managed dispatch operations to address and resolve on-site issues effectively.
On-Site Technician Person (OTP)
McDonalds
03.2017 - 07.2023
- Maintained high value equipment used for food production such but not limited to fryers, grills, beverage systems, Taylor ice cream machines, frappe machines, etc.
- Analyzed test results, and machine errors to diagnose equipment problems
- Reassemble equipment after completion of inspections, testing, cleaning, or repairs.
- Managed on-site emergency issues, including electrical and plumbing repairs.
- Oversaw regular maintenance of on-site HVAC systems to ensure optimal performance.
Skills
- Bilingual
- Technical Skills
- Genuine Empathy
- Calm and Professional Under Pressure
- Recommending Solutions
- Organization
- Call center operations
- De-escalation techniques
Timeline
Premier Service Representative
AT&T
07.2023 - Current
On-Site Technician Person (OTP)
McDonalds
03.2017 - 07.2023