Andres Martinez
Server
Tucson,AZ
Summary
Dynamic server with a proven track record at Sushi Zona, excelling in customer service and complaint resolution. Expert in order processing and menu knowledge, I enhanced guest experiences and fostered team collaboration. Recognized for maintaining cleanliness standards and training new staff, I consistently delivered exceptional dining experiences.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Server
Sushi Zona
Tucson, Arizona
12.2023 - Current
- Provided exceptional customer service by anticipating guests' needs, enhancing dining experiences, and ensuring satisfaction.
- Collaborated with kitchen staff to streamline order processing, improving efficiency and reducing wait times.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Assisted in training new team members on service protocols and menu knowledge, fostering a cohesive work environment.
- Managed cash handling and payment processing accurately, ensuring financial transactions were seamless and error-free.
- Developed a deep understanding of menu items and ingredients, enabling informed recommendations to guests.
- Handled customer inquiries and resolved complaints promptly, enhancing overall guest satisfaction and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Volunteer
Amigos De Las Americas
Tucson, Arizona
06.2024 - 06.2024
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Encouraged community gardening efforts to promote sustainable living.
Education
Associate of Arts - Psychology
Pima Community College
Tucson, AZ05.2026
High School Diploma -
Catalina Foothills High School
Tucson, AZ 05.2001 -
Skills
Customer service
Order processing
Table management
Menu knowledge
Cash handling
Complaint resolution
POS system
Team collaboration
Communication skills
Cleanliness standards
Staff training
Timeline
Volunteer
Amigos De Las Americas
06.2024 - 06.2024
Server
Sushi Zona
12.2023 - Current
High School Diploma -
Catalina Foothills High School
05.2001 -
Associate of Arts - Psychology
Pima Community College