Andres Rodriguez Jr.
Phoenix
Summary
Customer-focused professional with 13 years in customer service and sales, including 7 years in sales management. Built strong customer relationships, drove sales performance, and led high-performing teams through coaching and mentorship. Adapted quickly to changing business needs while fostering team development and delivering exceptional customer experiences.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Sun Auto
Phoenix
06.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Managed staff recruitment, training, and performance evaluation processes.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified areas for improvement in terms of efficiency or customer service delivery.
Community Home Lending Advisor
JPMorgan Chase
10.2021 - Current
- Advised clients on lending products and services tailored to their needs.
- Educated clients on loan terms, rates, and repayment options.
- Calculated loan payments, terms, interest rates and other costs associated with loans.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Worked closely with underwriters during the loan approval process.
- Collaborated with team members to streamline loan processing workflows.
- Maintained accurate records of client interactions and loan documentation.
Service Center Manager
Big Brand Tire & Service
Avondale
09.2022 - 06.2025
- Managed daily operations of automotive service department.
- Supervised team of technicians to ensure quality repairs.
- Coordinated customer service interactions and resolved complaints efficiently.
- Oversaw inventory management and procurement of automotive parts.
- Coordinated with suppliers to negotiate pricing and delivery schedules.
- Trained and developed team members on customer service standards.
- Analyzed sales data to develop effective marketing campaigns that increased revenue.
Bilingual Small Business Sales Call Center Manager
Centurylink/Lumen
Phoenix
04.2019 - 10.2021
- Managed daily operations of call center team at leading telecommunications provider.
- Supervised daily operations to ensure service quality and customer satisfaction.
- Monitored service performance metrics, identifying areas for improvement to enhance overall service quality.
- Analyzed call center metrics to identify trends and improve service delivery.
- Trained and mentored new staff on company policies and procedures.
- Conducted regular team meetings to communicate updates and gather feedback, fostering a collaborative team environment.
- Identified performance gaps and implemented targeted strategies, resulting in measurable improvements in team performance.
- Encouraged team members to develop skills for leadership opportunities.
- Provided high-quality customer service by resolving inquiries and complaints effectively.
Residential Inbound Sales and Service Supervisor
Centurylink/Lumen
07.2018 - 03.2019
- Supervised daily operations of service teams and ensured compliance with company standards.
- Conducted performance evaluations to enhance staff development and support team growth initiatives.
- Developed incentive programs to motivate staff towards achieving organizational goals.
- Led recruitment processes to identify and attract qualified candidates for open positions.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
Residential Inbound Sales and Service
Centurylink/Lumen
09.2017 - 06.2018
- Increased sales through targeted outreach and relationship building with potential clients. by prospecting leads, cold calling and negotiating advantageous deals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Answered incoming calls from customers, providing prompt and accurate information.
- Utilized CRM software to manage customer accounts and sales leads efficiently.
- Collaborated with diverse coworkers to meet goals and resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Developed innovative ideas and solutions to improve team outcomes.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
Outbound Sales Representative
International Cruise and Excursions
06.2017 - 09.2017
- Engaged potential customers through personalized outreach strategies.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Developed rapport with clients to foster long-term relationships and loyalty.
- Educated clients on cruise packages and travel options available.
- Connected with industry professionals to expand business opportunities. to build client base and promote products to new and existing clients.
- Participated in team meetings to share insights and improve sales techniques.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
Bilingual Inbound Sales Representative
Cox Communications
03.2016 - 06.2017
- Managed inbound sales calls in both English and Spanish.
- Identified customer needs and upsold additional services and products accordingly.
- Cross-sold additional products and services to purchasing customers.
- Provided product information to customers through effective communication.
- Assisted customers with billing inquiries and service modifications.
- Educated customers on new promotions and services available.
- Collaborated with the sales team to enhance service offerings.
- Generated new sales leads through outbound cold calling activities.
- Performed proactive follow-ups with existing clients in order to maintain strong relationships.
- Created detailed reports of all sales activities within the company database systems.
Education
Bachelor of Arts - Fine Arts
Arizona State University
Tempe, AZ06-2021
Associate of Arts - Fine Arts
Glendale Community College
Glendale, AZ05-2016
High School Diploma -
Centennial High School
Peoria, AZ05-2013
Skills
- Sales analysis
- Sales forecasting
- Sales achievement
- Closing strategies
- Sales coaching
- Account management
- Financial oversight
- Operational management
- Team leadership
- Motivating employees
- Employee training
- Onboarding programs
- Salesforce
- Microsoft office
- Problem solving
- Problem resolution
- Time management
- Task prioritization
- Relationship building
- Communication
- Bilingual (Fluent in Spanish)
- Leadership skills
- Multitasking
Languages
English
Professional
Spanish
Professional
Certification
- NMLS(Nationwide Multistate Licensing System) License
Timeline
General Manager
Sun Auto
06.2025 - Current
Service Center Manager
Big Brand Tire & Service
09.2022 - 06.2025
Community Home Lending Advisor
JPMorgan Chase
10.2021 - Current
Bilingual Small Business Sales Call Center Manager
Centurylink/Lumen
04.2019 - 10.2021
Residential Inbound Sales and Service Supervisor
Centurylink/Lumen
07.2018 - 03.2019
Residential Inbound Sales and Service
Centurylink/Lumen
09.2017 - 06.2018
Outbound Sales Representative
International Cruise and Excursions
06.2017 - 09.2017
Bilingual Inbound Sales Representative
Cox Communications
03.2016 - 06.2017
Bachelor of Arts - Fine Arts
Arizona State University
Associate of Arts - Fine Arts
Glendale Community College
High School Diploma -
Centennial High School