ANDREW A. HUNEYCUTT
Phoenix,AZ
Summary
Versatile and results-driven professional with 10+ years of experience in technical installation, security operations, and customer service. Proven ability to troubleshoot complex systems, manage teams, and deliver high-quality service in fast-paced environments. Experienced in high-volume claims operations with strong accuracy, efficiency, and customer care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Electronics Installation Supervisor
Blue Ridge Home Services
Phoenix
01.2026 - Current
- Installed and configured various systems according to specifications.
- Conducted quality control checks to ensure adherence to safety standards and regulations.
- Trained junior installers on best practices and effective use of tools and equipment.
- Diagnosed and resolved technical issues during installations, minimizing delays.
- Developed installation schedules, coordinating resources for timely project completion.
- Laid out materials and system components to prepare for installation.
- Enhanced customer satisfaction by providing timely and accurate installations.
Contact Center Representative
USAA
Phoenix
01.2024 - 01.2026
- Handle high-volume FNOL auto claims, gathering and verifying critical claim details
- Assign claims and route members to appropriate departments for resolution
- Coordinate repair setup and support members through the claims process
- Deliver empathetic, efficient customer service in fast-paced call environments
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed multi-channel communication, including phone, email, and chat support.
- Provided accurate product information to assist customers in making informed decisions.
- Documented customer interactions in CRM system for future reference and analysis.
Home Theater Installation Agent
Best Buy – Geek Squad
Phoenix
01.2013 - 01.2024
- Installed and configured TVs, audio systems, and smart home devices
- Diagnosed and resolved technical issues across a wide range of electronics
- Conducted in-home consultations and recommended customized solutions
- Maintained high customer satisfaction through quality service and follow-up
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Piloted customer loyalty program, resulting in increased repeat business.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Armed Field Supervisor
Blackstone Security Services
Phoenix
01.2011 - 01.2013
- Supervised field personnel and coordinated daily operations
- Enforced safety protocols and managed incident reporting
- Scheduled teams and ensured coverage across multiple locations
- Supervised daily operations to ensure compliance with security protocols and safety standards.
- Trained and mentored team members on effective security practices and emergency response procedures.
- Coordinated site inspections to assess security measures and identify areas for improvement.
- Developed and implemented training programs to enhance staff performance and service delivery.
Vehicle Detail Supervisor
Performance Auto Group
Phoenix
01.2008 - 01.2011
- Led detailing team and ensured high-quality service standards
- Managed inventory and workflow efficiency
- Trained staff on procedures and safety practices
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
Education
GED -
AZ Department of Education
PhoenixSkills
- Technical Installation
- Troubleshooting
- Smart Home Systems
- Audio/Video Setup
- Security Operations
- Customer Service
- Team Leadership
- Claims Intake (FNOL)
- Inventory Management
- Scheduling
- Problem Solving
- Microsoft Office
Certification
Home Theater Installation Training
ADDITIONAL
Bilingual: English (Fluent), Spanish (Conversational)
Timeline
Home Electronics Installation Supervisor
Blue Ridge Home Services
01.2026 - Current
Contact Center Representative
USAA
01.2024 - 01.2026
Home Theater Installation Agent
Best Buy – Geek Squad
01.2013 - 01.2024
Armed Field Supervisor
Blackstone Security Services
01.2011 - 01.2013
Vehicle Detail Supervisor
Performance Auto Group
01.2008 - 01.2011
GED -
AZ Department of Education