Andrew Boyer-Lewis
Tucson
Summary
Motivated Shift Leader and Delivery Driver enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I am looking for ward to starting a career with Casino Del Sol as soon as possible.
Overview
11
11
years of professional experience
Work History
Shift Leader
Domino's Pizza
Tucson
03.2022 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain product availability.
- Implemented quality control measures to guarantee food safety standards were met.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Adhered to all health code regulations while preparing food items for customers.
Delivery Driver
Domino's Pizza
Tucson
03.2022 - Current
- Delivered pizzas and other menu items to customers promptly and accurately.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Communicated with team members to ensure efficient order processing and routing.
- Followed safe driving practices while navigating local roads and traffic conditions.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Collaborated with staff to coordinate peak delivery times and optimize routes.
- Adhered to company policies regarding food safety and handling procedures.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Maintained accurate records of goods delivered and collected payments as required.
Delivery Driver
Amazon
Tucson
09.2021 - 01.2022
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Followed safe driving practices while navigating local roads and traffic conditions.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Verified accuracy of items loaded onto truck against shipping documents.
Host
Dennys Restaurant
Tucson
05.2015 - 01.2018
- Greeted and seated guests promptly upon arrival.
- Managed waiting lists to ensure efficient guest flow.
- Coordinated with servers to optimize table assignments.
- Maintained cleanliness and organization of the host area.
- Provided exceptional customer service to enhance guest experience.
- Collaborated with kitchen staff to communicate special requests efficiently.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Balanced cash drawers at the end of each shift.
Education
Sabino
Tucson, AZSkills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Cash handling
- Communication skills
- Problem solving
- Shift leadership
- Diplomatic and fair
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Shift Leader
Domino's Pizza
03.2022 - Current
Delivery Driver
Domino's Pizza
03.2022 - Current
Delivery Driver
Amazon
09.2021 - 01.2022
Host
Dennys Restaurant
05.2015 - 01.2018
Sabino