Andrew Brown
El Mirage
Summary
Dynamic and results-oriented professional with a proven track record at Phoenix Battery Service, enhancing customer satisfaction and reducing downtime through efficient battery replacement and technical support. Skilled in electrical troubleshooting and fostering teamwork, I excel in high-pressure environments, driving revenue growth and building lasting customer relationships.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
AAA Battery Technician
Phoenix Battery Service
06.2022 - Current
- Reduced downtime for clients by providing efficient on-site battery replacement services.
- Maintained accurate inventory records, ensuring proper stock levels for essential components and tools.
- Increased customer satisfaction by providing timely and comprehensive technical support for all battery-related inquiries.
- Contributed to business growth by identifying potential sales opportunities during service calls, leading to an increase in revenue from additional products and services.
- Performed detailed inspections of batteries prior to installation or repair work, identifying any potential areas of concern.
Server
Buffalo Wild Wings
04.2018 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Skills
- Power tools operation
- Electrical troubleshooting
- Battery storage
- Battery replacement
- Voltage measurement
- Diagnostic equipment
- Battery installation
- Battery charging
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Hardworking and dedicated
- Customer service
- Team player
- Problem-solving
- Attention to detail
- Maintenance and repairs
- Active listening
- Valid Driver's license
- Physical strength
- Relationship building
Timeline
AAA Battery Technician
Phoenix Battery Service
06.2022 - Current
Server
Buffalo Wild Wings
04.2018 - 05.2022
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