Andrew Butcher
Chandler
Summary
Highly skilled Small Engine Mechanic with experience in repairing and maintaining various small engines, including lawn mowers, chainsaws, and snow blowers. Strengths include problem-solving abilities, technical knowledge of engine components and systems, as well as a firm understanding of safety protocols. Proven track record of reducing downtime through efficient troubleshooting and preventive maintenance. Notable for enhancing customer satisfaction by delivering reliable repairs and offering sound advice on engine care.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Small Engine Mechanic
Ace Hardware
Queen Creek
09.2024 - Current
- Participated in ongoing training sessions to stay up-to-date with industry standards.
- Disassembled and reassembled engines in equipment based on repair needs.
- Provided customer service by answering questions about maintenance needs for small engines.
- Replaced faulty or worn out components such as fuel lines, carburetors, pistons, rings, gaskets and spark plugs.
- Managed parts inventory, order tracking and repair documentation by keeping detailed and accurate records.
- Educated customers on the proper operation and maintenance of their small engine products.
Service Advisor
Sun Devil Auto
Gilbert
07.2021 - 12.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
Sales Associate
Ace Hardware
Phoenix
03.2018 - 06.2021
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
Bonita Vista High School
Chula Vista, CA07-2009
Some College (No Degree) -
Southwestern College
Chula Vista, CASkills
- Customer service
- Parts management
- Repair documentation
- Conflict resolution
- Inventory control
- Customer relationship management
- Service scheduling
- Team collaboration
- Time management
- Problem solving
- Documentation accuracy
- Multitasking and prioritization
- Goal-oriented mindset
- Repairs scheduling
- Customer service excellence
- Team player mentality
- Professional telephone demeanor
- Continuous improvement
- Interpersonal communication
- Inbound and outbound calling
- Listening skills
Timeline
Small Engine Mechanic
Ace Hardware
09.2024 - Current
Service Advisor
Sun Devil Auto
07.2021 - 12.2023
Sales Associate
Ace Hardware
03.2018 - 06.2021
High School Diploma -
Bonita Vista High School
Some College (No Degree) -
Southwestern College