Andrew Butler
Phoenix
Summary
Dynamic CRM Learning Process Consultant with Progressive Casualty Insurance, skilled in driving strategic goals through relationship building and process improvement. Proven track record in mentoring teams and executing change management strategies, enhancing operational efficiency and client retention. Adept at data analysis to inform decision-making and influence outcomes.
Overview
13
13
years of professional experience
Work History
CRM Learning Process Consultant
Progressive Casualty Insurance
04.2020 - Current
- Company Overview: Fortune 100 company and second-largest PPA writer in the U.S.
- Led enterprise-wide process improvement initiatives by collaborating with cross-functional teams, designing training materials using ADKAR principles, mentoring new consultants, and representing the CRM Learning Organization on high-visibility projects such as onboarding property carriers, Verint, and Progressive Home Services Integration.
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
CRM Supervisor - Sales/Service/Retention
Progressive Casualty Insurance
01.2015 - 04.2020
- Supervised and coached teams of 20+ consultants, driving performance improvement, leading change initiatives tied to strategic goals, and contributing to process design for major projects like NH redesign and NHO training to enhance operational efficiency and customer satisfaction.
- Piloted the Progressive Sales Process when it first rolled out, ensuring I was able to coach my team to a consultative sales process.
CRM Coach & Consultant
Progressive Casualty Insurance
11.2012 - 12.2015
- Coached new hires to ensure readiness for customer-facing roles, provided exceptional service to retain clients, and contributed to sales and retention efforts that supported business growth and profitability.
Education
AAS Degree -
Music Business
AAS Degree -
Audio Production
Skills
- Relationship building with cross-functional teams, stakeholders, and business partners to drive strategic goals
- Skilled in process improvement and execution of change management strategies to enhance operational efficiency
- Experienced in mentoring and coaching, fostering team development and readiness for high-impact roles
- Proficient in data analysis and reporting to inform decision-making and monitor business performance
- Strong communication, negotiation, and presentation skills to influence outcomes and align objectives
- Adept at project planning, routing strategies, and managing complex accounts to meet performance goals
Affiliations
- Local performing musician, Mountain biking, golf travel
Timeline
CRM Learning Process Consultant
Progressive Casualty Insurance
04.2020 - Current
CRM Supervisor - Sales/Service/Retention
Progressive Casualty Insurance
01.2015 - 04.2020
CRM Coach & Consultant
Progressive Casualty Insurance
11.2012 - 12.2015
AAS Degree -
Music Business
AAS Degree -
Audio Production
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