Andrew Garcia
Tucson
Summary
Dynamic and dedicated server with a proven track record at BJ's Brewhouse, excelling in customer service and employee training. Skilled in conflict resolution and menu knowledge, I foster strong relationships with guests and team members, ensuring an exceptional dining experience that drives satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Server
Zinburger
Tucson
11.2021 - Current
- Engages with guests to enhance their dining experience through personalized, attentive, and timely service.
- Ensures a smooth shift through effective communication and efficient teamwork.
- Goal and detail oriented; focuses on the macro and micro goals of the restaurant and how this contributes to the overall guest experience.
Customer Care Associate
Imperfect Foods
Tucson
03.2021 - 10.2021
- Maintained consistent communication with leadership, dispatch, and customers
- Provided quick, and efficient on the spot solutions for various issues
- Developed and maintain relationships with customers, through various form of communication
Server/Busser
Red Robin
Tucson
09.2013 - 03.2020
- Acquired fundamental customer service, communication and teamwork skills
- Learned to operate in high-stress situations
- Developed an attitude that values guest experience and satisfaction
Server/Trainer/Bartender
BJ's Brewhouse
Tucson
07.2017 - 12.2019
- Provided exemplary dining and customer service to all guests by executing BJ's Gold Standard
- Responsible for training new employees and managing the bar
- Honed interpersonal communication skills and teamwork skills, and adopted a more sophisticated style of serving
Server
Seis
Tucson
- Provide a fun, and fast casual experience with each and every customer
- Execute good, and consistent communication with the FOH and BOH teams throughout the shift
- Display insight into the food menu items, with their flavor profile, and the region from which they came
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ05.2013
Skills
- Customer service
- Employee training
- Team building
- Conflict resolution
- Menu knowledge
- Relationship management
Awards
- Recognized twice for excelling in guest satisfaction while at BJ's
- Recognized three times for excellence in attitude while at BJ's
- Nominated for Server of the Year while at BJ's
Timeline
Server
Zinburger
11.2021 - Current
Customer Care Associate
Imperfect Foods
03.2021 - 10.2021
Server/Trainer/Bartender
BJ's Brewhouse
07.2017 - 12.2019
Server/Busser
Red Robin
09.2013 - 03.2020
Server
Seis
High School Diploma -
Tucson High Magnet School