Andrew Harrison
Phoenix
Summary
Dynamic Senior Client Service Representative with extensive experience at Bank of America, excelling in problem-solving and multitasking. Proven track record of enhancing customer satisfaction and reducing claims processing time through effective communication and analytical skills. Recognized for maintaining confidentiality and delivering reliable service under pressure.
Successful Senior Client Services Representative with 19 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. I'm looking for a career in Oregon to move my family to my dream state.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Client Service Representative
Bank of America
12.2023 - Current
- Navigated multiple software platforms simultaneously while assisting clients, increasing multitasking capabilities.
- Managed high-volume client portfolios, ensuring timely responses and accurate information delivery.
- Served as a liaison between clients and internal departments to ensure smooth coordination of requests.
- Conducted thorough research to provide accurate answers to complex inquiries, demonstrating expertise in company offerings.
- Enhanced customer satisfaction by promptly addressing and resolving client inquiries and concerns.
Client Service Representative III
Bank of America
05.2023 - 12.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Client Service Representative II
Bank of America
07.2017 - 04.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Claims Analyst II
Bank of America
03.2006 - 07.2017
- Maintained strict confidentiality with all personal data as per company guidelines.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Education
No Degree - Computer Science
Blair College
Colorado Springs, CO03-1999
Skills
- Industry expertise
- Complaint handling
- Meeting deadlines
- Customer education
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
Certification
Synergy, FAST BOSS, VROLL (VISA), MasterCard Online, Image View, ACH View, EPIC, BOLT, Interact, Partner Care, Compass, ICDP, CSI
Timeline
Senior Client Service Representative
Bank of America
12.2023 - Current
Client Service Representative III
Bank of America
05.2023 - 12.2023
Client Service Representative II
Bank of America
07.2017 - 04.2023
Claims Analyst II
Bank of America
03.2006 - 07.2017
No Degree - Computer Science
Blair College
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