Andrew Jones
Gilbert,AZ
Summary
Proficient Operations Analyst with less than 1 year of insight managing a group of teammates to speed up the funding process. Thoroughly manages customer data, expertly applying problem resolution via web searches and skip tracing. Extensively familiar with updated standards governing information management.
Overview
7
7
years of professional experience
Work History
Funding Operations Analyst
GM Financial
04.2024 - Current
- A solid understanding of consumer finance, particularly in the area of indirect auto financing.
- Advanced knowledge of state-specific lending regulations and the underwriting guidelines of GM Financial/AmeriCredit.
- Proficient in analyzing consumer credit report data.
- Awareness of team objectives and a clear understanding of how to contribute individually to those goals.
Funding Operations Funder
GM Financial
12.2021 - 04.2024
- Verify contract documentation for completeness and compliance with both state and federal laws
- Be conscious of time management to be able to complete work for the day in a timely manner
- Find opportunities to accelerate the funding process for both dealers and buyers
- Part of multiple groups within the company
- ERG Group, Next Step Program & Partee Krew, as well being a participant of the 2024 Test Drive Program
Collection Specialist
GM Financial
10.2019 - 12.2021
- Resolve customers complaints about billing
- Take payments from customers over the phone
- Help customers make resolutions for their account that work for both them and GMF
Operations Manager
First Watch Daytime Café
08.2017 - 10.2019
- Involved in the firing and hiring process
- Use Excel for our daily, weekly, quarterly and yearly sales and projections
- Calculate labor daily and weekly on Excel
- Manage a team of 30 and work closely with training new employees
- Involved in making the schedule for all employees
- Help coach employees individually in strengths and weaknesses
Education
Mesa Community College
05.2015
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Portland State University
06.2010
Skills
- Interpersonal skills
- Ability to work in fast-paced environments
- Ability to work under stress
- Reliability
- Trustworthiness
- Quick learner
- Independence
- Teamwork
- Accountability planning
- Workflow optimization
Timeline
Funding Operations Analyst
GM Financial
04.2024 - Current
Funding Operations Funder
GM Financial
12.2021 - 04.2024
Collection Specialist
GM Financial
10.2019 - 12.2021
Operations Manager
First Watch Daytime Café
08.2017 - 10.2019
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Portland State University
Mesa Community College
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