Andrew Reeves
Chandler,AZ
Summary
Dynamic Program and Portfolio Management leader with over a decade of experience in spearheading enterprise technology, governance, and business transformation initiatives across diverse sectors, including healthcare, technology, cybersecurity, and retail. Demonstrated expertise in leading large-scale programs, implementing robust governance frameworks, and facilitating Agile delivery while ensuring alignment between strategic objectives and operational execution. Proficient in portfolio management, stage-gate governance, ServiceNow implementations, Jira-based Agile delivery, executive reporting, and data-driven decision-making. Recognized for developing scalable operating models that enhance organizational performance and collaborating with executive leadership to achieve significant business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director, IT Portfolio Management
Human Care Services Inc.
01.2025 - Current
- Lead enterprise technology and business transformation initiatives across clinical, compliance, operational, and administrative functions.
- Directed implementation and optimization of ServiceNow workflows, request management processes, and governance controls to improve operational visibility and service delivery.
- Established portfolio governance frameworks, project intake processes, prioritization models, and executive reporting structures supporting strategic decision-making.
- Facilitate Agile delivery teams utilizing Jira, including sprint planning, backlog refinement, sprint reviews, retrospectives, dependency management, and stakeholder alignment.
- Implemented stage-gate governance reviews to evaluate project readiness, manage risks, monitor execution performance, and improve delivery consistency.
- Developed KPI reporting frameworks, executive scorecards, and Power BI dashboards supporting portfolio health monitoring and operational performance management.
- Manage cross-functional teams of 20+ personnel while driving accountability, continuous improvement, and execution excellence.
- Present portfolio performance, project health, risks, dependencies, and strategic recommendations to executive leadership and external stakeholders.
- Partner with business leaders to prioritize initiatives, allocate resources, and align investments with organizational objectives.
- Led cross-functional teams to develop and implement strategic initiatives.
- Streamlined operational processes to enhance efficiency and organizational effectiveness.
Sr. Program Manager
Amazon
08.2020 - 01.2025
- Led enterprise-scale operational and technology programs supporting North American business operations and strategic transformation initiatives.
- Managed multiple workstreams simultaneously while overseeing governance reviews, stakeholder communications, risk mitigation, and dependency management.
- Facilitated Agile project delivery utilizing Jira and Confluence, supporting cross-functional teams through planning, execution, and continuous improvement activities.
- Established governance cadences, executive reporting structures, and performance measurement frameworks supporting organizational objectives.
- Partnered with global stakeholders to mitigate operational and fraud-related risks through analytics, automation, and process improvements.
- Leveraged AWS, SQL, QuickSight, and Excel to support data-driven decision-making and executive reporting.
- Delivered strategic program updates, portfolio reporting, business cases, and executive recommendations to senior leadership.
Business Systems Analyst
Albertsons
07.2019 - 07.2020
- Supported enterprise Oracle-to-SAP transformation initiatives focused on process modernization, data governance, and operational continuity.
- Led User Acceptance Testing (UAT), defect management, business process validation, and stakeholder coordination.
- Developed process documentation, training materials, and adoption strategies supporting enterprise system implementations.
- Served as a data steward supporting governance, reporting accuracy, and business process improvement initiatives.
- Collaborated with business and technical teams to identify operational improvements and reporting enhancements.
Project Manager
ADP
11.2016 - 07.2019
- Managed enterprise technology and business transformation projects supporting large-scale system migrations and process improvement initiatives.
- Oversaw project scope, timelines, budgets, risks, dependencies, and stakeholder communications.
- Facilitated governance reviews, executive status reporting, and leadership presentations throughout project lifecycles.
- Partnered with business stakeholders, vendors, and technical teams to ensure successful project delivery.
- Supported organizational change management efforts through training, communication planning, and adoption strategies.
- Delivered project health reporting, risk assessments, and executive updates to leadership teams.
Education
Master of Science - Management Information Systems
University of Arizona
Tucson, AZBachelor of Science - Criminal Justice
University of Arizona
Tucson, AZSkills
- Portfolio & PMO Governance
- Stage-Gate Governance
- Agile & Scrum Delivery
- Jira Sprint Management
- ServiceNow
- Executive Reporting & Dashboards
- Operational Analytics & KPI Reporting
- Risk, Action, Issue & Dependency (RAID) Management
- Cross-Functional Leadership
- Change Management & Adoption Strategy
- Power BI
- Excel (Advanced)
- SQL
- QuickSight
- Jira
- Confluence
- SharePoint
- Smartsheet
- Microsoft Project
Certification
- Project Management Professional (PMP)
- AWS Certified Solutions Architect – Professional
- CompTIA Security+
GRADUATE CERTIFICATES
- Business Intelligence & Analytics
- Enterprise Information Security
Timeline
Director, IT Portfolio Management
Human Care Services Inc.
01.2025 - Current
Sr. Program Manager
Amazon
08.2020 - 01.2025
Business Systems Analyst
Albertsons
07.2019 - 07.2020
Project Manager
ADP
11.2016 - 07.2019
Master of Science - Management Information Systems
University of Arizona
Bachelor of Science - Criminal Justice
University of Arizona