Andrew Robert Strock
Queen Creek
Summary
Experienced professional prepared to deliver impactful results through strong team collaboration and adaptability. Proven track record in maintaining high standards and achieving goals in dynamic environments. Skilled in organizational tasks, problem-solving, and effective communication. Reliable and versatile, ready to meet changing needs and support overall team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Claims General Associate
Progressive Insurance
09.2024 - Current
- Conducted thorough investigations on claims by gathering evidence and interviewing involved parties to assess liability and damages.
- Utilized analytical skills to review and interpret policy language, ensuring accurate claim handling and resolution.
- Resolved discrepancies in claims by coordinating with adjusters, clients, and other stakeholders to reach fair outcomes.
Claims Administrative Support Specialist
Progressive Insurance
08.2019 - 03.2021
- Use problem solving skills and claims knowledge to ensure the essential administrative functions run smoothly, interact with customers and medical providers by phone or in person, prepare and notarize legal documents, and resolve more challenging requests and other vital tasks in support of the claims branch offices.
Resolution Consultant
Progressive Insurance
05.2018 - 08.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved complex customer inquiries by utilizing analytical skills to determine coverage and policy options.
- Educated clients on insurance products, enhancing their understanding and confidence in their coverage choices.
Service Consultant
Progressive Insurance
01.2017 - 05.2018
- Responded to customer inquiries, providing detailed explanations of policy coverage, billing, and addressing concerns effectively and recommend additional products, coverage, and services.
- Assisted clients in navigating the claims process, ensuring clarity and support throughout their experience.
Kitchen Manager
World of Beer
09.2014 - 07.2016
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
Associate of Arts -
Chandler-Gilbert Community College
Chandler, AZ12.2022
Skills
- Operations management
- Cross-functional teamwork
- File organization
- Customer relationship management
- Office management
- Workload management
- Industry expertise
Certification
- Arizona Adjuster License
- License Number: 21586580
- Effective Dates: May 14, 2025 – June 30, 2028
- Notary Public – Maricopa County, Arizona
- Commission Number: 655223
- Expiration Date: September 01, 2025
Military
- United States Marine Corps, E-1 Private
- January 2004 – July 2004
- MCRD San Diego, CA
Timeline
Licensed Claims General Associate
Progressive Insurance
09.2024 - Current
Claims Administrative Support Specialist
Progressive Insurance
08.2019 - 03.2021
Resolution Consultant
Progressive Insurance
05.2018 - 08.2019
Service Consultant
Progressive Insurance
01.2017 - 05.2018
Kitchen Manager
World of Beer
09.2014 - 07.2016
Associate of Arts -
Chandler-Gilbert Community College