Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Romero

Phoenix

Summary

Detail-oriented individual with exceptional communication and management skills with a proven track record of over 40+ employees trained to exceed QuikTrip standards. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive customer experiences. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Initial Trainer/Assistant Manager

QuikTrip
01.2025 - Current
  • Ensured compliance with organizational policies and procedures during all aspects of the training process.
  • Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
  • Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
  • Coordinated communication between trainers, trainees, and management to address any issues or concerns related to training initiatives promptly effectively.
  • Established and maintained quality control standards.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Clerk Trainer

QuikTrip
02.2022 - 12.2024
  • Stayed up-to-date on industry trends and best practices to ensure that our clerical staff received relevant, cutting-edge instruction at all times.
  • Evaluated employee progress regularly, providing constructive feedback to help individuals develop their skills further and achieve professional growth.
  • Collaborated closely with management to identify areas needing improvement in current training methods, leading to continuous enhancements in our approach.
  • Enhanced workplace productivity with streamlined training processes and clear communication of expectations.
  • Managed the scheduling of training sessions to minimize disruption to daily operations while maximizing participation and engagement from all staff members.
  • Assisted employees in setting personal performance goals, then provided consistent guidance on how to reach these objectives successfully.

Apprentice Pipefitter

J.B Henderson
06.2023 - 09.2023
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Fabricated, assembled, installed and maintained piping systems.
  • Prepared worksites for installation or repair tasks by clearing obstructions, disassembling components, or moving heavy items as needed.
  • Supported senior pipefitters in completing large scale projects within deadlines through diligent labor assistance.
  • Measured, cut, threaded and assembled new pipe to place assembled pipe in hangers or other supports.

Education

Certificate - Automotive Maintenance

Pima Community College
Tucson, AZ
05-2023

Skills

  • Learning management systems
  • Training delivery
  • Feedback analysis
  • Employee orientation
  • Managing budgets
  • Customer service
  • Critical thinking

Timeline

Initial Trainer/Assistant Manager

QuikTrip
01.2025 - Current

Apprentice Pipefitter

J.B Henderson
06.2023 - 09.2023

Clerk Trainer

QuikTrip
02.2022 - 12.2024

Certificate - Automotive Maintenance

Pima Community College

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Andrew Romero