Anesia Kisto
Scottsdale
Summary
Dynamic customer service professional with a proven track record at Nike Outlet, excelling in customer relationship management. Skilled in accurate patient record maintenance and laboratory testing, I foster strong client connections that drive repeat business while adapting seamlessly to fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nike Outlet
Mesa
06.2022 - 09.2024
- Handled customer inquiries and complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant
123 Kids Urgent Care
Mesa
10.2020 - 02.2024
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Explained treatment procedures and physicians' instructions.
- Processed orders for medical supplies and lab equipment.
- Prepared treatment rooms for patient examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered medications under physician's supervision.
- Cleaned and maintained medical equipment following procedures and standards.
- Handled general office duties to support administrative staff during peak hours.
Education
Dental Assistant -
Arizona College of Nursing
Mesa, AZ10-2025
Medical Assistant - Medical
United Education Institute College
Mesa, AZ11-2020
High School Diploma -
Brookeshire International Academy
Mesa, AZ11-2020
Skills
- Customer service
- Customer relationship management
- Data entry
- Order processing
- Accurate patient record maintenance
- Electronic health records
- Time management
- Laboratory testing
- Vital sign monitors
- EKG set up and monitoring
- Adaptability
Certification
- Radiology
- Coronal Polish eligible
- CPR - 1/2027
- Pit Fissure
- Infection Control (Pending 6 Months)
Timeline
Customer Service Representative
Nike Outlet
06.2022 - 09.2024
Medical Assistant
123 Kids Urgent Care
10.2020 - 02.2024
Dental Assistant -
Arizona College of Nursing
Medical Assistant - Medical
United Education Institute College
High School Diploma -
Brookeshire International Academy
Similar Profiles
Michelle IruraMichelle Irura
Seasonal Floor Worker at Nike OutletSeasonal Floor Worker at Nike Outlet
Maham EftekhariMaham Eftekhari
Sales Associate at Nike OutletSales Associate at Nike Outlet
Brittnei BrownleeBrittnei Brownlee
Customer Sales and Associate at Nike OutletCustomer Sales and Associate at Nike Outlet
Leilani MestasLeilani Mestas
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Daniel MilfordDaniel Milford
Laborer at Labor Systems Inc.Laborer at Labor Systems Inc.