Angel Flores

This position coordinates and processes a high volume of request for confidential patient information in accordance with HIPAA, Federal state and regulatory guidelines for the Banner Health system (hospitals, clinic, urgent care facilities. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions.

Administrative duties including but not limited Support the collections department, Creating manual letters/notices, Prepare and run computer generated reports as directed, Process and research payments, Loan Modifications, Letter Requests, Reimbursements, Check 21, account maintenance as directed, Various clerical duties as assigned Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental within high- volume environment.