ANGEL I NAVARRO
Phoenix
Summary
Experience in clerical and data management of patient information. Managing timelines of patient information of Hedis reviews and Legal subpoenas. Great communication skills to include verbal, written and interpersonal of my workflow and expectation. Obtain computer knowledge and proficiency in Microsoft Word, PowerPoint and Google applications. Management of audits and reviews of misfiles and corrections within charts. Management of retention and disposal of records.
Overview
8
8
years of professional experience
Work History
Security dispatcher
phoenix children's hospital
07.2024 - Current
- Actively monitors the status of systems within the dispatch center; reports outages in a timely manner; follows system outage protocols.
- Communicates with internal and external responders by 2-way radio, telephones, pagers, text messages/SMS, and the public address system. Respond to critical systems alarms such as fire panels, patient protection systems, generator alarms and medical gas alarms; remain calm performing these tasks while relaying critical information to both internal and external first responders.
- Maintains confidential information and shares with others only when it is essential for them to perform their job duties.
- This may include, but is not limited to, departmental processes, sensitive patient information, orders of protection, subpoenas and descriptions of persons of interest. Adheres to hospital and departmental policy and procedures at all times.
- Promptly answers all telephone calls with the approved answer phrase and in a courteous manner; relay necessary information to the appropriate responders.
- Receives and responds to emergency and non-emergency calls including internal code and 911 calls; determines the urgency of the call; properly dispatches security officers based on urgency and location; contacts external fire and law enforcement agencies in accordance with policies and procedures. Utilize camera systems and building monitoring to monitor and communicate with responders, accurate information to solicit an appropriate response.
- Performs miscellaneous job related duties as requested.
Quality Control Specialist
Celerion
09.2022 - 07.2024
- Managing and reviewing study guidelines.
- Assist with training of other Quality Control Specialists and other staff as necessary
- Assist with Quality Control (QC) SOP and Procedure Guide (PG) reviews
- Able to complete QC review of source data for more complex studies such as: TQT, Radio Labeled, Ophthalmology, etc.
- Attend study setup meetingsto determine QC criteria and timelines for each study
- Ensure QC reviews are completed in accordance with study specific timelines
- Reviewstudy specific source data requirements andforms prior to study start to ensure completion, accuracy, and ability to capture study information required to complete the study specific CRFs and required by the study protocol and Celerion SOPs/PGs
- Prepare and manage study materials including but not limited to Source Data Storage Binder/Files
- Review source data on an ongoing basis to ensure the following:
- Medical history and ICF data is complete according to GCP and FDA guidelines and all subjects meet study eligibility according to the study protocol
- Clinical source data is complete according to GCP and FDA guidelines, protocol deviations (if applicable) are documented, and source data is collected in accordance with Sponsor requirements, Celerion SOPs/PGs
- Ensure data corrections are completed according to GCP guidelines and Celerion SOPs/PGs
- Complete a Final QC to ensure all source data is accounted for and has been QC reviewed
- Compile and sort all screen failure - not on study (NOS) - data
- Archive study source documents (as needed)
HIM medical Records (St. Josephs/ Dignity Health)
11.2018 - 11.2022
- Date management of patient information and review.
- Clerical management of calls and information to law firms, Hedis reviews, and Request of information forms.
- Giving access to patient information and permissions after review and verification of standard HIPPA compliant forms.
- Audits of quality reviews and proper company labeling standards of charting patient information.
- Departmental mail distribution, filing, sorting , copying, record keeping, posting, tabulating information, and organizes assigned tasks
- Designed guidelines and training manuals for clinical and clerical staff.
- Gave instruction to staff on proper procedures and policies to follow.
- Prepare audit forms for review and submission to FDA and weekly meetings.
Patient Access Registration
06.2017 - 01.2018
- Registered and viewed patient information
- Verified patient information through access or one source.
- Informed Patient of balances, medical/financial support provided by gov.
- Take phone calls and email supervisors/coworkers
Education
High School Diploma - undefined
Betty H. Fairfax High School
Laveen, AZ05.2012
Skills
- Incident reports
- Daily reports
- Dispatch software
- Stress tolerance
- Incident reporting
- Security protocols
- Security systems
- Alarm monitoring
- Security operations
- Security patrol
- Data systems operation
- Alarm systems monitoring
- Law enforcement collaboration
- Call records maintenance
- Radio frequencies monitoring
- Cross-departmental teamwork
- Unit dispatch
- Medical assistance
- Problem-solving
- Time management
- Teamwork
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
Timeline
Security dispatcher
phoenix children's hospital
07.2024 - Current
Quality Control Specialist
Celerion
09.2022 - 07.2024
HIM medical Records (St. Josephs/ Dignity Health)
11.2018 - 11.2022
Patient Access Registration
06.2017 - 01.2018
High School Diploma - undefined
Betty H. Fairfax High School
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