Angel Jones
Glendale
Summary
Customer service representative with extensive experience in client relations and support. Proven ability to establish rapport and maintain high levels of customer satisfaction. Strong team player with a positive attitude, contributing to overall company success.
Overview
15
15
years of professional experience
Work History
Medical Billing Associate
Associates In Rehabilitation Medicine
Oak Lawn
05.2008 - 09.2021
- Coordinated insurance verification with healthcare providers to ensure billing accuracy.
- Verified patient eligibility and benefits through online portals and telephone interactions.
- Resolved discrepancies in billing by conducting detailed analyses.
- Communicated effectively with patients regarding billing inquiries to improve understanding.
- Assisted in training new staff on billing procedures and software utilization.
- Collaborated with providers and staff to rectify coding errors.
- Conducted research to address complex billing issues with insurance companies.
- Reviewed patient accounts for compliance and accuracy prior to claims submission.
Administrative Assistant
Kelly Services
Mokena
06.2006 - 05.2008
- Facilitated communication between customers and departments to enhance service delivery.
- Managed executive correspondence through prioritized phone calls and mail.
- Recorded invoice details, delivery dates, and customer contacts in company database.
- Organized filing systems to improve operational efficiency.
- Tracked and submitted employee timesheets to accounting for timely payroll processing.
- Maintained supply closet inventory to prevent shortages and ensure availability.
- Answered incoming calls while addressing customer needs efficiently.
Education
Certificate - Medical Billing/Medical Assistant/Phlebotomy
The Career Academy
200 N Michigan Ave, Chicago Il03-2006
High School Diploma -
Tinley Park High School
Tinley Park, IL06-1991
Skills
- Insurance verification and billing
- Medical coding and terminology
- Patient collections and support
- Data entry and record keeping
- Effective communication skills
- Problem solving and detail orientation
- Time management strategies
- Payment posting and invoicing
- Continuous learning mindset
- HIPAA compliance awareness
- ICD-10 proficiency
- Clerical support and information requests
- Customer relationship management
Timeline
Medical Billing Associate
Associates In Rehabilitation Medicine
05.2008 - 09.2021
Administrative Assistant
Kelly Services
06.2006 - 05.2008
Certificate - Medical Billing/Medical Assistant/Phlebotomy
The Career Academy
High School Diploma -
Tinley Park High School