Angel K. Ross
Tucson
Summary
Advanced professional with team leader abilities, coupled with extensive experience processing for lenders, mortgage brokers, escrow companies, underwriters, and banks. Excellent written, communication and phone skills, computer literate, detailed oriented with the ability to perform accurate data entry, self-motivated with the ability to work independently but still be part of a close-knit team, ability to multi-task and make decisions under pressure, and highly dependable.
Overview
6
6
years of professional experience
Work History
Eligibility Interviewer
Department of Economics Security
04.2023 - 10.2024
- Maintained professional development through regular participation in trainings and workshops on relevant topics related to eligibility determination.
- Established positive relationships with community partners that facilitated increased support and resources for clients in need.
- Streamlined communication between departments, ensuring smooth coordination and quicker completion of tasks related to determining eligibility.
- Enhanced client satisfaction by delivering accurate and timely information during eligibility interviews.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
- Promoted an inclusive environment by treating all clients with respect and dignity, regardless of their background or circumstances.
- Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout the application process.
OFFICE ASSISTANT/PRODUCTION MGR/LOAN COORDINATOR
GUARANTEED RATE, INC.
12.2019 - 02.2023
- Maintain daily pipeline report & backlog
- Work with lenders, credit review, and obtained borrowers documents required to underwrite and thereafter close loans
- Organize loan files, prepare and maintain needs lists, and follow up as required to ensure receipt of all necessary documentation
- Track for receipt of commitment letters and loan conditions
- Coordinate final preparation of loan documents and closing procedures with title officers and closing attorneys
- Complete pre-closing quality control and funding checklist and loan set up sheet for booking
- Review residential appraisals for 1-4 family properties
- Monitor and complete HMDA and CRA tracking sheet
- Engage outside construction inspectors, title updates and monitor transactions with builders
BRANCH PROCESSOR
FAIRWAY INDEPENDENT MORTGAGE
12.2020 - 04.2021
- Maintain daily pipeline report & backlog
- Work with lenders, credit review, and obtained borrowers documents required to underwrite and thereafter close loans
- Organize loan files, prepare and maintain needs lists, and follow up as required to ensure receipt of all necessary documentation
- Track for receipt of commitment letters and loan conditions
- Coordinate final preparation of loan documents and closing procedures with title officers and closing attorneys
- Complete pre-closing quality control and funding checklist and loan set up sheet for booking
- Review residential appraisals for 1-4 family properties
- Monitor and complete HMDA and CRA tracking sheet
- Engage outside construction inspectors, title updates and monitor transactions with builders
LOAN PROCESSOR/RECEPTIONIST/ADMIN ASST
ECONOLEND, LLC
01.2019 - 11.2019
- Ensure stipulations and documentation are in order & valid before submitting to funding
- Review credit reports, calculate income, examine book valuations
- Communicate with dealers and team members
- Develop and maintain strong customer service with customers, vendors, and dealerships
- Understand and follow the policies and procedures in place
- Ensure all customers auto insurance policy are current
- Collection of car payments
Education
ACCOUNTING CERTIFICATION -
HEALD BUSINESS COLLEGE
SAN FRANCISCO, CA10.1992
Skills
- Accounting
- Proficient with LOS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Team player / leader
- Fun and energetic
- Verbal communication
- Positive attitude
- Underwriting guidelines
Hobbies and Interests
- Art
- Hiking
- Traveling
Timeline
Eligibility Interviewer
Department of Economics Security
04.2023 - 10.2024
BRANCH PROCESSOR
FAIRWAY INDEPENDENT MORTGAGE
12.2020 - 04.2021
OFFICE ASSISTANT/PRODUCTION MGR/LOAN COORDINATOR
GUARANTEED RATE, INC.
12.2019 - 02.2023
LOAN PROCESSOR/RECEPTIONIST/ADMIN ASST
ECONOLEND, LLC
01.2019 - 11.2019
ACCOUNTING CERTIFICATION -
HEALD BUSINESS COLLEGE
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