Angel Madrid
Tucson
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Sam Levitz Furniture Company Incorporated
03.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Native Grill And Wings
01.2014 - 02.2020
- Managed budget implementations, employee reviews, training, schedules.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Cook
Chillis
01.2012 - 01.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Environmental Services Supervisor
Oro Valley Hospital
01.2007 - 01.2011
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Education
GED -
Marana High School
Marana, AZ03.2008
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Sam Levitz Furniture Company Incorporated
03.2020 - Current
General Manager
Native Grill And Wings
01.2014 - 02.2020
Cook
Chillis
01.2012 - 01.2014
Environmental Services Supervisor
Oro Valley Hospital
01.2007 - 01.2011
GED -
Marana High School
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