ANGELA ALLISON
Peoria
Summary
Diligent Assistant Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
9
9
years of professional experience
Work History
Supervisor
Grand Hyatt Resort
Scottsdale, AZ
11.2025 - Current
- Elevated associate morale and team energy in the lobby bar, contributing to a highly engaged and motivated staff environment.
- Managed high-volume service operations, including VIP guests and large groups, ensuring exceptional guest experiences.
- Drove revenue growth by operating REOs, maintaining strong floor presence, and optimizing service flow.
- Developed and implemented bar par sheets, improving organization, controlling beverage costs, and enabling bartenders to deliver faster, more efficient service.
- Initiated and executed a cross-department communication plan with Engineering to complete bar storage closet renovations.
- Achieved record-breaking bar revenue within six months of tenure while sustaining high team morale and operational excellence.
- Contributed to top-tier engagement survey scores, reflecting strong leadership and positive workplace culture.
Assistant Restaurant Manager
Sheraton Downtown Phoenix
Phoenix, USA
03.2023 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Analyzed customer feedback to identify trends and areas for improvement.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Counseled and trained restaurant staff to maintain compliance standards and performance requirements.
- Interviewed and hired new employees, offering their great personalities, fantastic restaurant experience, and desire to work hard.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced detailed documentation to outline potential worker issues.
- Proficient in scheduling staff members.
- Maintained accurate records of sales transactions and other financial information.
- Managed cash register operations including deposits and reconciling discrepancies.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained the entire look of the restaurant, keeping it clean and inviting at all times, as we are a Blue Domino Hotel.
Server Assistant/Food Runner/Bar Back
JW Marriott Desert Ridge
Phoenix, USA
06.2022 - 03.2023
- Anticipating the needs of the bartenders, servers, and guests, and quickly fulfilling those needs.
- Utilizing all knowledge of the menu to help assist bartenders and servers in creating an above-and-beyond experience for the guests.
- Resolved customer complaints swiftly and professionally when needed.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Stocked displays with new and transferred merchandise.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Assisted in training new server assistants on job responsibilities and procedures.
Banquet Server/Shift Leader
Hospitality By Bernard
The Los Angeles Country Club, USA
07.2017 - 11.2021
- Performing excellent leadership skills at the Los Angeles Country Club's high-end events.
- Effectively communicating to the team what the expectations are for the shift.
- Coach the new hires on how to carry out tasks that are in correlation with the Country Club's standards.
- Holding myself and my team accountable to ensure the club's standards are met at all times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with chefs regarding any special requests from guests.
- Greeted guests upon arrival, and provided assistance throughout all events.
Education
Associate of Science -
College of DuPage
Chicago, ILSkills
- Budgeting and financial management
- Staff training and development
- Scheduling and labor control
- Customer assistance
- Discernment
- Adaptability
- Quick thinking
Timeline
Supervisor
Grand Hyatt Resort
11.2025 - Current
Assistant Restaurant Manager
Sheraton Downtown Phoenix
03.2023 - Current
Server Assistant/Food Runner/Bar Back
JW Marriott Desert Ridge
06.2022 - 03.2023
Banquet Server/Shift Leader
Hospitality By Bernard
07.2017 - 11.2021
Associate of Science -
College of DuPage