Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Ceja Lopez

Phoenix

Summary

Reliable individual with strong communication and teamwork strengths. Demonstrates initiative and a positive attitude towards challenges. Eager to learn and contribute effectively to team goals and overall workplace success.

Overview

1
1
year of professional experience

Work History

Customer Service Agent

Swissport USA
Phoenix, AZ
04.2026 - Current
  • Assisted customers with flight reservations and changes, ensuring accurate information delivery.
  • Resolved passenger inquiries efficiently, enhancing overall customer satisfaction.
  • Collaborated with team members to streamline check-in processes and reduce wait times.
  • Maintained understanding of airline policies and procedures to provide informed support.
  • Utilized reservation systems to manage bookings and updates effectively.
  • Coordinated baggage handling operations, minimizing delays and improving service quality.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.

Grocer Associate

Amazon
Phoenix, AZ
09.2025 - 03.2026
  • Organized backroom inventory to facilitate quick restocking and maintain store cleanliness.
  • Monitored stock levels and reported discrepancies to management for timely replenishment.
  • Collaborated with team members to execute daily tasks and maintain operational flow.
  • Implemented safety protocols while using equipment, ensuring compliance with company standards.
  • Participated in training sessions to learn about product knowledge and store policies.

Cashier

Burlington
Phoenix, AZ
04.2025 - 09.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer and balanced at end of shifts.
  • Handled returns and exchanges while adhering to company policies.
  • Collaborated with team members to ensure smooth store operations.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Linda Abril Educational Academy
Phoenix, AZ

Skills

  • Volunteer teacher from 13-present for children between the ages of 1-12
  • Active listening
  • Empathetic and genuine
  • Student engagement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Agent

Swissport USA
04.2026 - Current

Grocer Associate

Amazon
09.2025 - 03.2026

Cashier

Burlington
04.2025 - 09.2025

High School Diploma -

Linda Abril Educational Academy
Angela Ceja Lopez