Angela Demarco

Results-driven leader with 18 years of experience in customer service, team leadership, and operations management. Passionate about the belief that customers drive a company's Success and that treating them with respect is key, Leverages diverse experience across irestaurants, insurance, utilities, and telecommunicationS to deliver strong problem Solving and customer retention results. Professional Experience Customer Retention Team Lead Verizon (Current) Lead the Customer Retention team, resolving complex customer complaints and implementing strategies to retain high-value customers Draw on extensive background in escalations and Customer service to improve retention outcomes Escalations Lead at Aps Started in a call center managing high-volume customer complaints across residential, credit & collections, emergency, and outage divisions Customer Support & Claims Progressive Insurance Handled customer support and insurance claims processing. Store Manager Wendy's (13 years) Oversaw daily operations of a high-volume store

Managed and developed a team of 46 employees and managers

Handled staff training, daily operations, and full

Profit & Loss responsibility

Skills

Customer Service Excellence

Team Leadership & Development

Problem Solving

Conflict Resolution

Multitasking in Fast-Paced Environments Operations Management P&L Management

• Willing To Relocate: Anywhere
• Authorized To Work: For any employer