Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Angela Melendrez
Phoenix
Work Preference
Summary
Dynamic order processing professional with a proven track record at Interior Logic Group, recognized for enhancing customer satisfaction through effective communication and order management. Skilled in data entry accuracy and team leadership, I consistently prioritize tasks to streamline operations and resolve issues, ensuring timely delivery and operational excellence.
Overview
11
11
years of professional experience
Work History
Order Processing Supervisor
Interior Logic Group
08.2024 - 02.2026
- Managed daily order processing operations and established new procedures to enhance efficiency.
- Supervised a team of 20 order processors, providing guidance and support.
- Trained new staff members on procedures including data entry, invoicing, and shipping requirements.
- Monitored workers' performance and reviewed completed work for accuracy to maintain quality standards.
- Resolved customer complaints regarding orders promptly to maintain satisfaction.
- Coordinated materials shipments and transportation to ensure on-time delivery.
- Collaborated with logistics, finance, and supply chain management to synchronize order-related activities.
- Led regular team meetings to discuss updates and address workflow challenges.
Lead Order Processing
Interior Logic Group
09.2022 - 08.2024
- Reviewed and entered orders from online, phone, and email channels into company systems.
- Informed customers of order status while addressing inquiries and resolving issues.
- Coordinated with departments to address customer queries on order status and returns.
- Executed daily tasks with attention to detail to ensure smooth workflow.
- Collaborated with diverse coworkers to achieve service goals and resolve product-related issues.
- Enhanced customer satisfaction by providing knowledgeable and friendly service.
- Prioritized and organized tasks to meet service objectives effectively.
- Recognized by management for delivering exceptional customer service.
HDS Lead Counter & Wall and Products
Interior Logic Group
09.2019 - 09.2022
- Managed day-to-day workflow, ensuring adherence to quality standards.
- Supervised team members for efficient workflow and task completion.
- Coached and mentored staff, enhancing their skills to meet performance goals.
- Set expectations, conducted evaluations, and delivered constructive feedback regularly.
- Trained new staff on safety protocols and operational procedures.
- Liaised between staff and management to communicate updates and address issues efficiently.
- Collaborated with sales teams to enhance order fulfillment processes.
- Resolved customer complaints promptly, ensuring customer satisfaction and professionalism.
HDS Counter & Wall and Products Specialist
Interior Logic Group
09.2018 - 09.2019
- Calculated real-time pricing for appointments based on application measurements to provide accurate estimates.
- Processed customer orders accurately in a fast-paced environment.
- Resolved customer inquiries efficiently through collaboration with team members to enhance service quality.
- Maintained product availability across multiple locations to meet demand.
- Reported inventory discrepancies and coordinated resolutions to maintain accurate stock levels.
- Provided support during peak business hours to maintain operational flow.
- Assisted other departments to ensure continuity of service.
- Analyzed blueprints, specifications, and project documents to define complete scope of work.
Order Processor
Interior Logic Group
08.2015 - 09.2018
- Processed customer orders accurately using proprietary order management software.
- Reviewed incoming orders for accuracy before processing, guaranteeing completeness and minimizing errors.
- Coordinated order fulfillment with warehouse and delivery teams, ensuring timely dispatch and customer satisfaction.
- Communicated with clients to confirm order details and resolve discrepancies.
- Investigated discrepancies between customer orders and vendor invoices, resolving issues to maintain order integrity.
- Updated order statuses in the system to inform clients of progress.
- Collaborated with sales teams to address customer inquiries and special requests.
- Created purchase orders for suppliers based on customer specifications.
Education
HIGH SCHOOL EQUIVALENT - General studies
LIBERTY HIGH INDEPENDENT STUDY
LODI, CA01-2005
Skills
- Order processing and management
- Data entry accuracy
- Order proofing expertise
- Microsoft Office applications
- Task prioritization
- Team leadership skills
- Effective communication
- Communication proficiency
- Dependable and consistent
- Hardworking and motivated
- Adapts under pressure
- Self-motivation strategies
- Honesty and integrity
- Friendly and outgoing
- Relationship building
- Staff training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Order Processing Supervisor
Interior Logic Group
08.2024 - 02.2026
Lead Order Processing
Interior Logic Group
09.2022 - 08.2024
HDS Lead Counter & Wall and Products
Interior Logic Group
09.2019 - 09.2022
HDS Counter & Wall and Products Specialist
Interior Logic Group
09.2018 - 09.2019
Order Processor
Interior Logic Group
08.2015 - 09.2018
HIGH SCHOOL EQUIVALENT - General studies
LIBERTY HIGH INDEPENDENT STUDY